Parts Sales Counterperson 1

Papé Group•Shasta Lake, CA

2d•Onsite

About The Position

Ditch Witch West, a premier capital equipment dealer in the West, is looking for a motivated and customer-oriented Parts Sales Counterperson I to join their team. At Pape’, they invest in employee growth through robust training programs and continuous support, equipping team members with the tools to succeed. They offer competitive compensation, exceptional benefits, and a strong work-life balance. This role is for someone who loves working in a positive, high-energy environment and enjoys providing a great customer experience. The Parts Sales Counterperson I will be the go-to parts expert for customers needing to maintain and repair their equipment, whether in person or over the phone. The role involves actively engaging with customers, identifying their needs, providing recommendations, and using product literature, specialized software, and growing knowledge to offer timely and accurate solutions. The ability to translate technical details into actionable parts support is key to building lasting relationships. The role also supports the branch by assisting with parts and equipment deliveries. It's about building trust, valuing customer service, and becoming a reliable partner to clients. A positive attitude, attention to detail, and commitment to finding the best solutions are important for success in an environment where contributions are recognized, growth is supported, and dedication is rewarded.

Requirements

Verifiable parts counter experience or applicable mechanical/service experience.
Basic knowledge of parts inventory.
Self-motivation and assertive drive.
Ability to perform at a high level in a fast-paced and team-oriented environment.
Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
Driver’s license with a good driving record; experience pulling a trailer.
Above-average organizational skills.

Responsibilities

Actively engage with customers to identify their needs and provide recommendations.
Use product literature, specialized software systems, and knowledge of parts and equipment to offer timely and accurate solutions.
Translate technical details into actionable parts support.
Support the branch by assisting with parts and equipment deliveries.
Provide a great experience for customers.