Parts Sales Counterperson

Papé Jobs•Spokane, WA

1d•Onsite

About The Position

Pape’ Machinery, Inc. is seeking a motivated and customer-oriented Parts Sales Counterperson I to join their team in Spokane, WA. This role is ideal for individuals who enjoy working in a positive, high-energy environment and providing excellent customer experiences. The company emphasizes growth through robust training programs and continuous support, offering competitive compensation, exceptional benefits, and a strong work-life balance. As a Parts Sales Counterperson I, you will be the primary parts expert for customers needing to maintain and repair their equipment, assisting them both in person and over the phone. Your responsibilities will include actively engaging with customers to understand their needs, providing recommendations, and utilizing product literature, specialized software, and your growing knowledge to offer timely and accurate solutions. The role requires translating technical details into actionable parts support to build trust and lasting client relationships. A positive attitude, attention to detail, and a commitment to finding the best solutions are key to success in this role, where contributions are recognized and growth is supported.

Requirements

Verifiable parts counter experience or applicable mechanical/service experience.
Basic knowledge of parts inventory.
Self-motivation and assertive drive.
Ability to perform at a high level in a fast-paced and team-oriented environment.
Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
Above-average organizational skills.

Responsibilities

Actively engage with customers to identify their needs and provide recommendations.
Use product literature, specialized software systems, and knowledge of parts and equipment to offer timely and accurate solutions.
Translate technical details into actionable parts support.
Build trust and lasting relationships with clients.
Assist customers face-to-face at the counter and over the phone.
Ensure customers receive the right parts when they need them.