PARTS PROFESSIONAL

Fayette Parts Service Inc•Saltsburg, PA

12d•$11 - $13

About The Position

A Parts Professional provides prompt, courteous service to customers by phone, in the store, or in a dealer’s shop. The role involves identifying parts through catalogs or a point-of-sale system, accurately and efficiently processing customer orders, and advising customers on how to meet their needs, including questions of a technical nature. The Parts Professional maintains thorough knowledge of products, performance standards, warranties, sales programs, and operating policies, and serves as a resource for other store personnel.

Requirements

High school diploma or equivalent.
Ability to establish and maintain good customer relations through courteous, efficient, and professional service.
Functional literacy and ability to understand and recognize part numbers and line codes, including rapidly and accurately identifying sequences of numbers and letters.
Excellent communication and organizational skills.
Enjoy working with people in a fast-paced setting; be competitive while remaining calm under pressure.
Working knowledge of the part of the city served by the store.
Ability to operate a vehicle equipped with a manual transmission.
Ability to work retail hours at any store location as assigned by management.

Nice To Haves

Ability to operate the TAMS point-of-sale system and cataloging tools.
Ability to use an adding machine and process cash, check, and credit card transactions.
Visual ability to recognize and distinguish letters and numbers and remember their sequencing.
ASE Parts Specialist (automotive) certification.
Ability to stand and walk for an entire assigned work shift.
Ability to lift and move parts and boxes weighing up to 60 pounds.
Ability to repeatedly bend or stoop to floor-level shelves and reach upper shelves (ten feet) using a stool or ladder when necessary.
Ability to move engine blocks, core barrels, and other heavy equipment using moving aids such as hand trucks, barrel dollies, and hydraulic lifts.

Responsibilities

Greet customers, demonstrate product knowledge, and quickly understand customer needs.
Maintain customer satisfaction by serving customers, securing the right parts, and resolving customer issues.
Demonstrate a professional attitude, conduct, and appearance.
Learn and use the catalog and POS system; practice asset security and loss-prevention controls; and understand store pricing methods.
Support sales by processing salespersons’ stock orders, reporting overages, shortages, or damaged merchandise, and maintaining the appearance of the store and displays.
Participate in training as needed and required.
Perform other associated tasks as assigned by management.
Look up parts applications, process customer orders, and advise customers on products and technical questions.
Serve as a resource for advice to other store personnel.