Parts Professional

SWS Equipment•Parkland, WA

5d•Onsite

About The Position

The Parts Professional is the primary customer-facing representative of the Parts Department, responsible for identifying, sourcing, quoting, ordering, and selling parts for heavy-duty construction equipment, industrial machinery, and diesel-powered equipment. The role manages the parts sales process from customer inquiry through order fulfillment while supporting service technicians, coordinating with suppliers, and maintaining accurate ERP transactions. The Parts Professional provides knowledgeable parts support, delivers customer service, supports departmental profitability, and helps minimize equipment downtime through timely and accurate parts solutions. The position works in a combination of office, parts warehouse, and heavy equipment shop environments at the Tacoma, Washington branch. Required working hours are 8 a.m.–5 p.m. PST, Monday through Friday. The role regularly involves standing, walking, bending, reaching, and lifting parts weighing up to 25 pounds, with occasional lifting up to 50 pounds with assistance or appropriate equipment. It requires frequent computer use, reading technical manuals and schematics, and communicating with customers and team members. Employees may be exposed to noise, dust, grease, moving equipment, and varying temperatures, and must follow safety policies and wear required personal protective equipment in operational areas.

Requirements

High school diploma or equivalent required.
Demonstrated ability to identify, source, quote, and sell parts for equipment, vehicles, machinery, or related applications.
Strong knowledge of parts catalogs, manufacturer systems, technical documentation, and electronic parts lookup systems.
Experience using ERP systems and accurately processing sales orders, purchase orders, returns, and inventory transactions.
Ability to research parts using schematics, manuals, online resources, and supplier systems.
Strong customer service and communication skills for working with customers, technicians, vendors, and internal teams.
Ability to manage multiple priorities independently while maintaining accuracy and attention to detail.
Strong problem-solving skills and ability to identify solutions in time-sensitive situations.
Ability to perform the described physical duties, including regular standing, walking, bending, reaching, and lifting parts up to 25 pounds, with occasional lifting up to 50 pounds with assistance or appropriate equipment.
Follow safety policies and wear required personal protective equipment in operational areas.

Nice To Haves

Technical training or related education.
Three or more years of experience in parts sales, equipment parts, automotive parts, industrial parts, or a related field.
Mechanical aptitude and familiarity with heavy equipment, diesel engines, hydraulics, or related systems.

Responsibilities

Provide customer service to walk-in, telephone, and email customers; help identify and purchase appropriate replacement parts.
Research parts requirements using manufacturer catalogs, electronic parts systems, schematics, technical manuals, online resources, and supplier systems.
Prepare quotes, process over-the-counter sales, and follow up on inquiries, quotes, backorders, and special orders.
Build and maintain customer relationships through responsive, knowledgeable service.
Work with service technicians and service advisors to identify and source parts for repair orders, shop work, and field service work.
Provide timely parts information to technicians and communicate availability, lead times, backorders, and order status.
Prioritize machine-down situations and expedite parts procurement when needed.
Source parts for heavy equipment, diesel engines, hydraulic systems, undercarriage components, attachments, and related equipment.
Generate purchase orders, coordinate procurement, track supplier orders, and help ensure timely delivery of critical components.
Work with vendors to resolve shortages, shipping discrepancies, warranty claims, and credit requests.
Support departmental profitability through effective sourcing, pricing awareness, and cost management.
Process sales orders, purchase orders, returns, transfers, inventory adjustments, invoices, and credits accurately in ERP and Dealer Business Systems.
Maintain transaction records and documentation for warranties, returns, special orders, vendor communications, and shipments.
Monitor inventory availability, communicate stocking and obsolete inventory concerns, participate in inventory counts and improvement initiatives, and follow inventory procedures.
Coordinate special-order deliveries and customer shipments; track incoming orders and communicate delivery schedules.
Assist with freight claims and shipping discrepancies and ensure proper inbound and outbound shipment documentation.
Follow company safety policies, maintain a professional appearance and work environment, and support 5S organization standards.
Participate in product and manufacturer training and promote a positive team culture focused on customer satisfaction and operational excellence.
Perform other job-related duties and follow other job-related instructions as assigned.