Parts Professional

SWS Equipment•Tacoma, WA

4d•Onsite

About The Position

The Parts Professional is the primary customer-facing representative of the Parts Department. The role identifies, sources, quotes, orders, and sells parts for heavy-duty construction equipment, industrial machinery, and diesel-powered equipment. It manages the parts sales process from customer inquiry through order fulfillment, supports service technicians, coordinates with suppliers, and maintains accurate ERP transactions. The position provides knowledgeable parts support, delivers customer service, supports departmental profitability, and helps customers minimize equipment downtime through timely and accurate parts solutions. This role is based at the Tacoma, Washington branch and works 8:00 a.m.–5:00 p.m. PST, Monday through Friday. The work environment includes an office, parts warehouse, and heavy equipment shop.

Requirements

High school diploma or equivalent required.
Ability to identify, source, quote, and sell parts for equipment, vehicles, machinery, or related applications.
Knowledge of parts catalogs, manufacturer systems, technical documentation, and electronic parts lookup systems.
Experience using ERP systems and accurately processing sales orders, purchase orders, returns, and inventory transactions.
Ability to research parts using schematics, manuals, online resources, and supplier systems.
Strong customer service and communication skills for working with customers, technicians, vendors, and internal teams.
Ability to manage multiple priorities independently while maintaining accuracy and attention to detail.
Strong problem-solving skills and ability to identify solutions in time-sensitive situations.
Ability to meet the physical demands of regularly standing, walking, bending, reaching, and lifting parts up to 25 pounds; occasional lifting up to 50 pounds with assistance or appropriate equipment.
Ability to work in office, parts warehouse, and heavy equipment shop environments and follow safety policies, including wearing required personal protective equipment in operational areas.
Ability to work 8:00 a.m.–5:00 p.m. PST, Monday through Friday, at the Tacoma, Washington branch.

Nice To Haves

Technical training or related education.
Three or more years of experience in parts sales, equipment parts, automotive parts, industrial parts, or a related field.
Mechanical aptitude and familiarity with heavy equipment, diesel engines, hydraulics, or related systems.

Responsibilities

Assist walk-in, telephone, and email customers with identifying and purchasing appropriate replacement parts.
Research parts requirements using manufacturer catalogs, electronic parts systems, schematics, technical manuals, online resources, and supplier systems.
Prepare accurate quotes, process over-the-counter sales, and follow up on inquiries, quotes, backorders, and special orders.
Collaborate with Service Technicians and Service Advisors to identify and source parts for repair orders and shop or field service work.
Provide service personnel with timely parts information, availability, lead times, backorder details, and order-status updates.
Prioritize machine-down situations and expedite parts procurement when needed.
Source parts for heavy equipment, diesel engines, hydraulic systems, undercarriage components, attachments, and related equipment.
Generate purchase orders, coordinate procurement, track supplier orders, and support timely delivery of critical components.
Work with vendors to resolve shortages, shipping discrepancies, warranty claims, and credit requests.
Support departmental profitability through effective sourcing, pricing awareness, and cost management.
Process sales orders, purchase orders, returns, transfers, and inventory adjustments accurately in the company ERP and Dealer Business Systems.
Generate invoices, credits, purchase orders, and supporting documentation, and maintain complete transaction records.
Maintain documentation for warranties, returns, special orders, and vendor communications.
Monitor inventory availability, communicate inventory concerns and stocking opportunities, and participate in inventory counts and improvement initiatives.
Follow established inventory processes and procedures to support inventory accuracy.
Coordinate special-order deliveries and customer shipment requirements, track incoming orders, and communicate delivery schedules.
Assist with freight claims and shipping discrepancies and ensure proper inbound and outbound shipment documentation.
Follow company safety policies, maintain a professional appearance and work environment, and support 5S workplace organization.
Participate in ongoing product and manufacturer training and promote a positive team culture focused on customer satisfaction and operational excellence.