PARTS PROFESSIONAL
About The Position
A Parts Professional provides prompt, courteous service to customers by phone, in the store, or in a dealer’s shop. The role looks up parts applications in catalogs or the point-of-sale system and processes customer orders accurately, efficiently, and courteously. The Parts Professional assists customers with selecting products and resolving questions or problems, including technical issues, and maintains thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. The position also serves as a resource for other store personnel. The role supports sales and store operations by maintaining customer satisfaction, using point-of-sale systems and catalogs, processing stock orders, reporting merchandise discrepancies or damage, and helping maintain the appearance of the store and displays. The position participates in required training and performs other tasks assigned by management. Retail hours and assignment to any store location may be required.
Requirements
- High school diploma or equivalent.
- Ability to establish and maintain good customer relations by providing courteous, efficient, and professional service.
- Functional literacy and ability to accurately and quickly recognize part numbers, line codes, and sequences of letters and numbers.
- Excellent communication and organizational skills.
- Enjoy working with people in a fast-paced setting; be competitive while remaining calm under pressure.
- Working knowledge of the part of the city served by the store.
- Ability to operate a vehicle equipped with a manual transmission.
- Ability to work retail hours at any store location as assigned by management.
Nice To Haves
- Ability to operate the TAMS point-of-sale system and cataloging tools.
- Ability to use an adding machine and process cash, check, and credit card transactions.
- Visual ability to recognize and distinguish letters and numbers and remember their sequencing.
- ASE Parts Specialist (automotive) certification.
- Ability to stand and walk for an entire assigned work shift.
- Ability to lift and move parts and boxes weighing up to 60 pounds.
- Ability to repeatedly bend or stoop to floor-level shelves and reach upper shelves (ten feet) using a stool or ladder when necessary.
- Ability to move engine blocks, core barrels, and other heavy equipment using moving aids such as hand trucks, barrel dollies, and hydraulic lifts.
Responsibilities
- Greet customers, demonstrate product knowledge, and quickly understand customer needs.
- Serve customers, secure the correct parts, and resolve customer issues to maintain satisfaction.
- Maintain a professional attitude, conduct, and appearance.
- Learn and use the catalog and point-of-sale system, follow asset security and loss-prevention controls, and understand store pricing methods.
- Process salespersons’ stock orders and report overages, shortages, and damaged merchandise.
- Help maintain the appearance of the store and displays.
- Participate in training as needed and required.
- Perform other associated tasks assigned by management.
Benefits
- Outstanding health benefits
- 401K
- Stable company with a “family” feel
- Company culture that works hard yet takes care of employees
- Access to multiple career paths and ongoing development, with support from leaders and the team
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
