Parts Outside Salesperson

TRULAND Equipment•Swayzee, IN

About The Position

The Parts Outside Salesperson builds customer relationships by traveling to customer locations to sell parts and services and promote aftermarket offerings. The role provides exceptional customer service and timely, accurate information about accounts, products, rates, and services. It supports customers at their place of business, at the counter, and by phone, while working with internal teams to meet their parts needs and sales goals. TRULAND Equipment is a John Deere dealer with 18 locations in Indiana and Ohio, serving residential, commercial, and agricultural customers. The company emphasizes trust, integrity, urgency, teamwork, and creating solutions that meet customer needs.

Requirements

High school diploma or equivalent experience.
At least 2 years of parts experience or equivalent sales or service experience.
Experience connecting with customers, maintaining a professional image, and establishing rapport.
Basic understanding of the selling process.
Ability to manage multiple projects simultaneously with a degree of independence.
Experience working independently and in a team setting.
Excellent written and verbal communication skills.
Ability to work extended hours and weekends.
Experience using standard desktop applications, including Microsoft Office, internet applications, and other apps.
Ability to use a handheld barcode scanner.
Valid driver's license.
Ability to lift 75 pounds.
Driving record that meets the employer's insurance company requirements.

Nice To Haves

Associate's degree in an agricultural field.

Responsibilities

Market parts sales, including extended warranties, maintenance plans, and special parts promotions.
Recommend additional related or needed parts and accessories.
Stay engaged with and knowledgeable about the corporate parts promotion schedule.
Process in-store and online orders accurately and promptly, and communicate pickup or delivery status to customers.
Locate and obtain merchandise for customers; coordinate with the Parts Inventory Team when items are not stocked.
Maintain customer inventory integrity by performing cycle counts, following up on discrepancies, and escalating issues to the manager.
Meet or exceed monthly sales goals.
Provide excellent customer service at customers' places of business, at the counter, by phone, and to internal customers.
Maintain positive, professional working relationships with peers, management, and support resources, with a commitment to teamwork and customer service.
Communicate, enforce, participate in, and monitor Parts Department processes to support internal and external customer satisfaction.
Help keep the parts department clean and orderly.
Perform other appropriate duties as assigned by the manager.