Parts Manager

HERITAGE TRACTOR•Jefferson City, MO

6d•Onsite

About The Position

The Parts Manager oversees the daily operations of the dealership’s Parts Department to support customer satisfaction, operational efficiency, inventory accuracy, and profitable parts sales. The role manages department processes and inventory, supports financial performance, and leads department team members. The Parts Manager works with internal departments and customers to provide timely, accurate, and professional parts support while maintaining a safe and organized work environment.

Requirements

High school diploma or equivalent.
At least three years of experience in dealership Parts Department operations.
Working knowledge of Microsoft Office applications and internet-based business systems.
Knowledge of dealership parts operations, inventory control, warranty processing, and purchasing practices.
Basic understanding of financial concepts related to inventory, sales, expenses, budgeting, and departmental performance.
Ability to analyze operational reports and use data to support sound business decisions.
Strong organizational skills and ability to manage multiple priorities and meet deadlines.
Excellent verbal communication and interpersonal skills, including the ability to communicate one-on-one and in groups.
Strong customer service skills and ability to build positive relationships with customers, vendors, and coworkers.
Ability to collaborate across departments to support dealership operations.
Attention to detail and commitment to inventory accuracy and process improvement.
Proficiency using computers and standard business software.
Regularly sit, stand, walk, and move throughout the dealership; frequently use a computer, keyboard, mouse, and telephone; frequently communicate with customers, vendors, and employees; and occasionally bend, reach, stoop, and move inventory.
Ability to lift and move materials weighing up to 75 pounds, with or without reasonable accommodation, when required by the position.

Nice To Haves

Experience leading or coordinating the work of a parts team.
Experience with dealership parts inventory management systems.

Responsibilities

Lead day-to-day Parts Department operations to provide excellent service to internal and external customers.
Maintain department processes that support inventory accuracy, timely parts availability, and customer satisfaction.
Work toward monthly and annual department goals within established budgets and organizational objectives.
Develop department marketing initiatives and monitor results to support sales objectives.
Manage perpetual and annual physical inventory counts and maintain accurate inventory records.
Process and monitor parts warranty claims, returns, and credits within required timelines.
Maximize participation in available vendor purchasing and discount programs.
Recruit, onboard, develop, and retain qualified team members in partnership with dealership leadership.
Maintain staffing plans, employee development plans, and succession planning tools, including the department depth chart.
Ensure department tools, equipment, and vehicles are maintained in safe, working condition.
Assist with incoming phone calls and customer inquiries as needed to support dealership operations.
Promote a collaborative, customer-focused, and accountable work environment.
Perform other duties as assigned to support business operations.