Parts Manager

QUALITY EQUIPMENT•New Bern, NC

About The Position

Quality Equipment is seeking a Parts Manager for its New Bern store. The company is a John Deere dealer with 35 locations serving agricultural, commercial, and residential customers across North Carolina, South Carolina, and Virginia. The role manages the Parts Department to support customer satisfaction and the dealership’s financial and operational objectives. Responsibilities include maintaining effective department processes, inventory controls, reports, marketing, staffing and training, and departmental tools and equipment. The position also supports counter sales and handles parts warranty and return claims. The role may involve extended hours and weekends, occasional driving, and physical activity including lifting up to 50 pounds.

Requirements

High school diploma or equivalent experience.
At least 2 years of experience in Parts Department operations.
Experience leading others.
Ability to use standard desktop applications such as Microsoft Office and internet functions.
Ability to write and speak effectively to individuals and groups.
Basic understanding of financial principles relevant to Parts Department operations.
Ability to analyze and interpret internal reports.
Ability to work extended hours and weekends.
Strong customer service skills.
Strong organizational skills and leadership abilities.

Nice To Haves

Ability to operate a forklift.

Responsibilities

Develop, communicate, enforce, and monitor Parts Department processes to ensure internal and external customer satisfaction.
Execute the Parts Department marketing plan and monitor it monthly to help achieve departmental goals.
Maintain an accurate parts inventory control system, including perpetual and/or annual physical inventory and proper counter procedures.
Maintain and review monthly parts reports.
Assist with developing and training Parts Department personnel and complete performance reviews for counter salespeople and other Parts staff, including Outside Parts Service & Sales if applicable.
Assist with counter sales to support customer needs.
Maintain departmental tools, equipment, and vehicles in good working order.
Submit parts warranty and return claims to the Central Warranty Administrator within required time frames to receive maximum credits allowed.
Promote and merchandise parts and accessories as required by the parts marketing plan.
Execute annual Parts Department goals and budget in alignment with organizational financial and operational objectives.
Perform other managerial duties and location functionality duties as needed.
Conduct oneself as an ambassador of the dealership.