Parts Manager

Jetstream of Houston•Ottawa, ON

56d•CA$80,000 - CA$90,000•Onsite

About The Position

We are seeking a highly motivated, detail-oriented, and hands-on Parts Manager to lead all aspects of the Parts Department. This role is responsible for overseeing inventory management, order processing, and customer service while ensuring accurate recordkeeping and maintaining strong supplier relationships. The ideal candidate will lead, coach, and develop team members, ensuring compliance with company processes, safety standards, and operational best practices. They will drive exceptional customer service, monitor departmental performance, analyze key metrics, and implement continuous improvements to enhance efficiency and effectiveness. This role also requires close collaboration with internal departments to support seamless operations, while overseeing sales initiatives, cross-selling opportunities, and daily workflows to ensure consistent, high-performing department operations.

Requirements

Strong verbal and written communication skills and demonstrated ability to work well with individuals within and outside of the organization
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to prioritize and organize workload in a fast-paced environment
Basic mathematical skills
Able to work efficiently as a part of a team as well as independently
Able to effectively communicate with all other departments in the facility
Detail-oriented individual with a strong work ethic and positive team attitude
High School Diploma or Equivalent
Valid driver’s license with a clean driver’s abstract
Completion of a job-related background check in accordance with applicable laws

Nice To Haves

Business Diploma or Certificate considered an asset
Journeyman Parts Certification considered an asset

Responsibilities

Oversee the daily operations of the parts department, including inventory management, order processing and customer service
Maintain accurate records of parts inventory, sales, and purchases.
Coordinate with suppliers to ensure timely delivery of parts and negotiate favorable terms.
Supervise and train parts department staff, onboard new parts team members, ensure compliance with company protocols and standard processes and participate in ongoing training to stay updated on products and processes.
Ensure exceptional customer service is provided to customers, and that inquiries and issues are addressed and resolved promptly.
Regularly monitor and analyze department performance metrics, adjust as needed and provide comprehensive reports to management, highlighting key performance drivers.
Develop and implement strategies to enhance the efficiency and effectiveness of the Parts Department
Maintain communication with Shipping & Receiving, suppliers and customers to ensure efficiency within the parts department
Oversee the effective selling and cross-selling parts referencing active campaigns or promotions.
Ensure effective and efficient departmental processes for receiving parts requests, issuing purchase orders, researching parts availability, searching part numbers, marking materials, and completing inventory tasks, and inventory cycle counts, as carried out by the parts team.
Collaborate with Rentals, Sales, and Service Departments to ensure seamless scheduling and communication regarding parts orders
Ensure team works in a safe manner and maintains compliance with safety regulations and company standards.
Provide on-call coverage as required
Other duties as assigned

Benefits

Base salary range: $ 80,000.00 to $90,000.00 annually
Annual Bonus Opportunity
Annual Performance Review with Increase Opportunity
Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
Vacation & Paid Personal days
Employer Matching Retirement Savings Plan

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume