Parts Manager

JAMES RIVER EQUIPMENT GROUP • Asheboro, NC

26d

About The Position

James River Equipment is hiring a Parts Manager for its Asheboro, North Carolina location. The role manages the Parts Department, developing processes, budgets, marketing plans, personnel, training, safety programs, inventory performance, and customer service. It also oversees parts procurement and warranty matters, departmental equipment and facilities, and compliance with company policies and governmental regulations. The position is full-time; salary is undisclosed and pay is negotiable based on experience.

Requirements

• Three to five years of experience in a parts department in a similar or related industry, with progressive leadership.
• Computer experience with dealership systems such as Parts Advisor, CDK, or similar systems.
• Excellent communication skills.
• Analytical skills.
• Budgeting and financial responsibility.
• A customer satisfaction and revenue growth mindset.

Nice To Haves

• Assistant manager or department manager experience is highly preferred.

Responsibilities

• Develop and maintain Parts Department processes and procedures to support internal and external customer satisfaction.
• Create annual department goals and a budget aligned with organizational financial and operational objectives.
• Develop and execute a Parts Department marketing plan and monitor progress toward monthly goals.
• Hire, develop, appraise, retain, and engage parts personnel; provide direction to support parts sales growth and service requirements.
• Establish training and learning paths for parts personnel and select training programs in collaboration with the Store Manager, based on the training budget.
• Manage the Parts Department safety program.
• Equip the department cost-effectively and keep tools and equipment in proper working order.
• Resolve or manage parts product and procurement problems.
• Administer manufacturer parts warranties and recalls, and negotiate equitable parts policy settlements.
• Analyze parts process errors and take corrective action.
• Maximize use of order discount programs and process surplus returns.
• Administer the after-hours emergency parts program.
• Manage work-in-process, including the pending document file.
• Achieve corporate inventory performance objectives.
• Establish customer accounts for high-volume cash customers to track parts purchases.
• Comply with company policies and applicable governmental regulations.
• Maintain the parts physical plant and yard areas, mobile equipment, vehicles, tools, and equipment.

Benefits

• Extended health insurance, available from the first day of employment.
• Dental insurance, available from the first day of employment.
• Vision insurance, available from the first day of employment.
• Health savings account options.
• Flexible spending account options.
• Disability insurance.
• Life insurance.
• 401(k) with employer match and profit share after 90 days of employment.
• Annual PPE allowance.
• Paid time off.
• Paid holidays.
• Employee recognition rewards program.
• Opportunities to attend a yearly cruise for top performers.
• Opportunities for leadership and professional growth.
• Quarterly group outings and company events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed