Parts Manager

Penske Automotive Group•Bedford, OH

22h

About The Position

The Parts Manager is responsible for meeting established profit and return-on-investment goals for dealership capital invested in parts inventory through wholesale and retail sales. The role accomplishes these objectives through purchasing, inventory control, staff management, security, pricing, marketing, merchandising, displaying, and advertising parts inventory. The Parts Manager directs and schedules department employees; sets departmental goals, budgets, inventory levels, pricing, and profit margins; analyzes sales, expenses, payroll, and inventory; and manages accounts receivable and payable. The role ensures parts availability and timely processing for the service department, body shop, wholesale accounts, and retail customers. It also oversees shipping, receiving, delivery operations and vehicles, inventory tagging, documentation, storage layout, and customer displays. The position leads customer service and marketing efforts, resolves customer concerns, builds working relationships with internal departments and wholesale customers, and promotes repeat and referral business. The Parts Manager ensures compliance with applicable regulations and company policies, provides or arranges employee training, maintains safety equipment and clean work areas, and performs other duties as assigned. This position supervises exempt and non-exempt personnel and may require work evenings, weekends, and holidays.

Requirements

High school diploma or equivalent, and five years of related experience, or an equivalent combination of education and experience.
At least one year of experience working in a service drive or at an auto parts retailer or wholesaler.
Ability to hire, manage, discipline, and terminate personnel as needed to meet departmental and organizational goals.
Ability to lead a team and positively influence department, dealership, and organizational morale.
Ability to demonstrate proper techniques for stocking, inventory control, customer service, and related duties in accordance with accepted standards and company policy.
Ability to understand and comply with applicable federal, state, and local regulations, including requirements related to hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know.
Ability to ensure safety equipment is available and used properly by department employees.
Computer proficiency.
Ability to define problems, collect data, establish facts, draw valid conclusions, process data, and organize it for management analysis.
Ability to perform arithmetic calculations, compute rates, ratios, percentages, and amounts, and interpret bar graphs.
Ability to understand and follow work rules, procedures, and written, oral, or diagrammed instructions.
Ability to work independently and complete assignments within given instructions, routines, and accepted practices.
Ability to interact well with others.
Valid driver's license.
Ability to lift over 50 pounds with an assistance device and/or frequently lift or carry objects weighing up to or over 35 pounds, with an assistance device available as needed.
Ability to stand for prolonged periods and regularly push, pull, climb, stoop, kneel, reach, grasp, and walk.
Ability to hear and talk, and to perform repetitive motions.

Nice To Haves

Associate's degree or equivalent.
Five to seven years of related experience and/or training, or an equivalent combination of education and experience.
ASE certification.
i-Car certification.
Specific manufacturer's certification.

Responsibilities

Direct and schedule the work of all parts department employees.
Forecast departmental goals and objectives, including required inventory, pricing, return on investment, and profit margins.
Prepare and administer an annual operating budget for the parts department.
Analyze sales, expenses, and inventory daily, weekly, and monthly to maintain profit goals.
Monitor employees' daily productivity reports and corresponding payroll records.
Maintain balanced inventory to meet the needs of the service department, body shop, wholesale accounts, and retail customers.
Establish pricing parameters that generate sufficient gross profit while maintaining customer loyalty.
Implement marketing and sales promotions for wholesale accounts and retail customers, including manufacturer inventory co-op advertising, and coordinate promotions with company personnel.
Establish and manage individual parts inventory levels to achieve maximum turnover and minimize obsolescence.
Ensure parts are properly tagged so the dealership receives full factory credit.
Control parts department accounts receivable and review departmental accounts payable to ensure appropriate payments and accurate receipt and accounting of parts inventory.
Ensure internal dealership customers receive the same high-quality service as outside customers.
Coordinate with service and body shop managers to ensure timely parts turnaround for internal jobs.
Analyze and revise departmental operations and storage layout to improve inventory control, staff efficiency, and public display.
Direct parts delivery to wholesale customers and maintain delivery vehicles.
Direct shipping and receiving to ensure timely processing of incoming and outgoing parts.
Establish and maintain programs to maximize customer satisfaction and loyalty; promptly follow up on and resolve customer concerns and complaints.
Maintain good working relationships with service drive departments, the sales department, and wholesale customers; develop promotions to increase wholesale business.
Follow up on parts orders to ensure inventory availability and the availability of parts and supplies needed to complete repairs promptly.
Check employees' completed work for quality customer service, inventory control, and documentation.
Monitor paperwork to ensure documents are complete, legible, accounted for, and properly filed or distributed.
Understand, keep abreast of, and comply with regulations affecting parts operations, including hazardous waste disposal, emergency response, and OSHA Right-to-Know requirements.
Ensure proper safety equipment is available and used by parts department employees.
Facilitate or conduct technical training, send employees to appropriate training schools, and attend pertinent training as requested.
Keep abreast of new equipment and tools and recommend purchases.
Ensure work areas and the customer waiting area are clean.
Follow attendance, punctuality, and timekeeping standards; company ethics, confidentiality, and work rules; and lawful supervisor directions.
Maintain a professional appearance for self and subordinates in accordance with company policy.
Attend company meetings as required and perform other duties as assigned.