Parts Manager

Wagner Equipment • Carlsbad, NM

21d • $97,196 - $133,642

About The Position

The Parts Manager is responsible for the safe, efficient, and profitable operation of the Parts Department and for conducting business in a manner that complements Wagner’s Core Values, Statement of Purpose, and Safety Policies. The position leads the company safety culture, oversees department operations and inventory, manages expenses and budgets, supports customer sales and service, and supervises and develops Parts Department personnel.

The role involves working with managers and employees across the company, as well as Caterpillar Inc. personnel and other dealership departments. Work takes place indoors and outdoors in a moderately noisy environment. Travel requirements are 1–25%. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Job offers are contingent on required pre-employment screenings, which may include background checks, drug/alcohol testing, fit-for-duty testing, and other job-related tests or screenings. Duties may change at any time with or without notice.

Requirements

• High school diploma or GED.
• College coursework in business or a related field, or an equivalent combination of education and experience.
• At least 5 years in a parts position with leadership responsibilities.
• At least 5 years of administrative or clerical experience.
• At least 5 years of customer service experience.
• At least 3 years of sales experience.
• At least 5 years of supervisory or management experience.
• At least 3 years of technical or mechanical experience.
• Intermediate knowledge of Microsoft PowerPoint.
• Intermediate knowledge of DBS.
• Advanced knowledge of Microsoft Outlook and Excel.
• Competencies include data entry, telephone, reading and writing, reasoning, organizational, communication, and math skills, as well as safety and product knowledge.
• Ability to perform the listed physical activities, including standing, walking, talking, sitting, using hands, and hearing; the work may occasionally involve lifting or moving up to 25 pounds.

Responsibilities

• Lead the company safety culture and ensure safety policies and procedures are followed.
• Ensure direct reports receive the tooling, training, and direction needed to perform their responsibilities and essential duties.
• Develop the Parts Department budget in conjunction with the manager and manage expenditures against the approved budget.
• Maintain control of Parts Department expense accounts, audit them, and follow correct procedures.
• Plan short- and long-range equipment and facility requirements and make recommendations to the manager.
• Oversee the accuracy of new, exchange, and remanufactured parts inventory and provide necessary reports.
• Ensure exchange and core-return parts business meets or exceeds CAT standards and dealership goals.
• Maintain and execute CPS / 6S methodology in parts and warehouse areas.
• Work with managers on policy matters related to parts operations.
• Ensure suitable freight arrangements for customers in alignment with company objectives.
• Develop personnel to maintain or achieve customer loyalty.
• Establish and maintain relationships with Caterpillar Inc. field and office personnel regarding parts programs and issues.
• Maintain relationships with service department supervisors and parts supervisors at other stores.
• Support Parts Counter personnel with incoming calls and customer inquiries about parts information.
• Manage customer communications and resolve customer complaints and issues.
• Assist customers in person, by phone, email, or field contact, and make efforts to sell parts.
• Hire Parts Department personnel as needed and ensure proper training.
• Provide day-to-day supervision of direct reports.
• Ensure weekend, holiday, and emergency work schedules are in place for the Parts Department.
• Assess training needs and schedule personnel for training classes and factory schools.
• Ensure personnel are current in safety training and follow defined safety procedures.
• Provide performance feedback, conduct annual performance reviews, and recommend status or salary adjustments.
• Perform other duties as assigned by the manager.

Benefits

• Paid time off: up to 96 hours in the first year, plus 8 company-paid holidays.
• Medical, dental, and vision insurance.
• Life and AD&D insurance.
• 401(k) and Roth 401(k) retirement plans, with eligible employees able to receive a company contribution up to 7%.
• Tuition reimbursement.
• Employee Assistance Program (EAP).
• CEFCU services, including payroll-deduction savings accounts, loans, and a VISA card.
• Supplemental life insurance.
• Critical illness and accidental insurance.
• ID WatchDog.
• Discounted employee phone plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED