Parts Manager

Butler Machinery Company • Dickinson, ND

4d

About The Position

The Parts Manager leads the parts department at Butler Machinery, delivering a strong experience for external and internal customers while supporting and developing the team. The role oversees machine technology ordering and product supply, and works closely with other managers to strengthen collaboration between the parts and service departments.

The manager develops departmental business plans and goals, tracks performance and key performance indicators, and adjusts retail and operational practices to improve results and grow sales. The position is responsible for customer experience and dispute resolution, maintaining parts availability, and ensuring a safe, clean, orderly workplace that follows Caterpillar contamination control procedures. This is a working-manager role that performs hourly parts duties, including counter, customer, and warehouse operations, as needed.

The role supervises all aspects of the parts department, including recruiting, employee relations, development, performance management, coaching, technical training, discipline, and termination. It also manages schedules to balance customer satisfaction with employee work-life balance and monitors overtime. Occasional out-of-office travel is required to foster and grow customer relationships within the territory.

Requirements

• Demonstrated ability in customer relations.
• Ability to work cooperatively with all levels of the organization and across departments.
• Strong verbal and written communication skills.
• Demonstrated business acumen, an analytical mindset, and proven decision-making ability.
• Solid computer competencies.
• Strong attention to detail and organizational skills.
• Ability and willingness to work flexible hours.
• Must possess and maintain a clean driving record.

Nice To Haves

• Prior supervisory experience or leadership training is preferred.
• Operational knowledge of practices and procedures normally obtained through 5–7 years of experience in a parts department, warehousing, or purchasing position is preferred.

Responsibilities

• Promote a safe and healthy work environment within the department and store.
• Develop business plans and departmental goals that promote growth, monitor performance against those goals, and adjust retail and operational parameters as needed.
• Grow parts department sales and assist with sales growth across other store departments.
• Monitor key performance indicators and reports, identify variances, and change operational practices to correct deficiencies and improve performance.
• Create a strong customer experience and resolve customer disputes to ensure fair value for customers and the company.
• Assess department needs related to tooling, training, staffing levels, and service hours.
• Communicate and cooperate with Service and Sales to maximize parts availability.
• Maintain a safe, clean, and orderly work environment in accordance with Caterpillar contamination control procedures.
• Perform hourly staff duties as needed to support day-to-day department operations, including counter, customer, and warehouse work.
• Recruit and supervise department employees, including employee relations, individual development, performance measurement, coaching, technical training, discipline, and termination.
• Manage department schedules to balance customer satisfaction and employee work-life balance, including monitoring and controlling overtime.
• Perform additional duties and special projects assigned by the Store Manager, including store and corporate initiatives.
• Work within and promote Butler's vision, mission, and values.
• Travel outside the office occasionally to foster, maintain, and expand customer relationships within the territory.

Benefits

• 10% annual retirement employer contribution, with an additional 5% discretionary employer contribution
• Health insurance with three plan options
• Health Savings Account with employer contribution up to $1,300 per year
• Dependent Care Flexible Spending Account
• Dental insurance with two plan options
• Vision insurance
• Basic life and AD&D insurance and supplemental life insurance
• Employer-paid short-term disability coverage at 60% of base pay or salary
• Long-term disability coverage
• Maternity and paternity benefits
• Holidays
• Paid time off (PTO)
• 401(k) plan
• Employee Assistance Program, including health coaching
• SmartDollar employer-paid financial planning program
• Legal Shield and ID Shield products
• Voluntary cancer insurance, accident insurance, and hospitalization benefit options

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed