Parts Manager

Butler Machinery Company • Dickinson, ND

3d

About The Position

As Parts Manager at Butler Machinery, you lead the parts department and help deliver an exceptional experience for external and internal customers. You support and develop employees through hiring, training, and skill-building, and oversee machine technology ordering and product supply so the team can meet customer needs efficiently. You collaborate with other managers to strengthen teamwork between the parts and service departments.

This is a working-manager role that includes performing hourly parts-department duties, such as counter, customer, and warehouse operations, as well as management responsibilities. You are responsible for department business plans, goals, sales growth, operational performance, customer experience, staffing, schedules, and a safe, clean, orderly workplace. Occasional out-of-office travel is required to foster and maintain customer relationships and support growth within the territory.

Requirements

• Demonstrated ability in customer relations.
• Ability to work cooperatively with all levels of the organization and across departments.
• Strong verbal and written communication skills.
• Demonstrated business acumen, an analytical mindset, and proven decision-making ability.
• Solid computer competencies.
• Strong attention to detail and organizational skills.
• Ability and willingness to work flexible hours.
• Must possess and maintain a clean driving record.

Nice To Haves

• Prior supervisory experience or leadership training.
• Operational knowledge of practices and procedures normally obtained through 5–7 years of experience in a parts department, warehousing, or purchasing position.

Responsibilities

• Promote a safe and healthy work environment within the department and store.
• Develop business plans and departmental goals that promote growth, monitor performance against them, and adjust retail and operational parameters as needed.
• Take primary responsibility for growing parts-department sales and assist with sales growth across other store departments.
• Monitor key performance indicators and reports, identify variances, and change operational practices to correct deficiencies and improve performance.
• Create a department and store atmosphere that delivers a high level of customer experience, including resolving customer disputes fairly for both the customer and company.
• Assess and respond to departmental needs for tooling, training, personnel, and service hours.
• Coordinate with Service and Sales departments to understand their needs and maximize parts availability.
• Maintain a safe, clean, and orderly work environment that follows Caterpillar contamination-control procedures.
• Perform hourly staff duties and support day-to-day parts-department operations, including counter, customer, and warehouse operations.
• Complete additional duties and special projects assigned by the Store Manager, including in-store and corporate initiatives.
• Promote Butler's vision, mission, and values.
• Travel outside the office occasionally to foster, maintain, and expand customer relationships within the territory.
• Oversee all aspects of parts-department supervision, including recruiting, employee relations, individual development, performance measurement, coaching, technical training, discipline, and termination.
• Manage department schedules to balance customer satisfaction with employees' work-life balance, and monitor and control overtime.

Benefits

• 10% annual employer retirement contribution, with an additional 5% discretionary employer contribution.
• Health insurance with three plan options.
• Health Savings Account with employer contribution up to $1,300 per year.
• Dependent Care Flexible Spending Account.
• Dental insurance with two plan options.
• Vision insurance.
• Basic Life/AD&D and supplemental life insurance.
• Employer-paid short-term disability coverage at 60% of base pay or salary.
• Long-term disability coverage.
• Maternity and paternity benefits.
• Holidays.
• Paid time off (PTO).
• 401(k) plan.
• Employee Assistance Program (EAP), including health coaching.
• SmartDollar employer-paid financial planning program.
• Legal Shield/ID Shield products.
• Voluntary benefit options, including cancer insurance, accident insurance, and hospitalization coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed