Parts Manager

James River Equipment Group•Asheboro, NC

24d•Onsite

About The Position

James River Equipment is hiring a Parts Manager for its Asheboro location. The company operates more than 50 authorized John Deere dealerships and describes its workplaces as family-oriented, collaborative, and focused on service and trust. The Parts Manager leads the Parts Department, overseeing its operations, staff, budget, marketing, customer satisfaction, safety, inventory, and compliance. The role also manages parts procurement and warranty matters and maintains department facilities, vehicles, equipment, and tooling.

Requirements

3–5 years of experience in a parts department in a similar or related industry, with progressive leadership experience.
Computer usage with dealership systems such as Parts Advisor, CDK, or similar is required.
Excellent communication and analytical skills.
Budgeting and financial responsibility skills.
A customer satisfaction and revenue growth mindset.

Nice To Haves

Assistant manager or department manager experience is highly preferred.

Responsibilities

Develop and maintain Parts Department processes and procedures that support internal and external customer satisfaction.
Create annual department goals and a budget aligned with the organization’s financial and operational objectives.
Develop and execute the department’s marketing plan, monitoring progress monthly against goals.
Hire, develop, appraise, retain, and engage parts personnel, providing direction to support sales growth and service requirements.
Establish training and learning paths for parts personnel and select training programs in collaboration with the Store Manager, within the established training budget.
Manage the Parts Department safety program.
Equip the department cost-effectively and keep tools and equipment in proper working order.
Resolve or manage parts product and procurement problems.
Administer manufacturer parts warranties and recalls and negotiate equitable parts policy settlements.
Analyze parts process errors and take corrective action.
Maximize use of order discount programs and process surplus returns.
Administer the after-hours emergency parts program.
Manage work in process, including the pending document file.
Achieve corporate inventory performance objectives.
Establish customer accounts for high-volume cash customers to track parts purchases.
Comply with company policies and applicable governmental regulations.
Maintain the department’s physical plant and yard areas, mobile equipment, vehicles, equipment, and tooling.

Benefits

Extended health, dental, and vision insurance starting on the first day of employment.
Health savings account options.
Flexible spending account options.
Disability and life insurance.
401(k) with employer match and profit share after 90 days of employment.
Annual PPE allowance.
Paid time off and paid holidays.
Employee recognition rewards program.
Opportunities to attend a yearly cruise for top performers.
Opportunities for leadership and professional growth.
Quarterly group outings and company events.