Parts Manager

Wagner Equipment•Carlsbad, NM

20d

About The Position

The Parts Manager is responsible for the safe, efficient, and profitable operation of the Parts Department, while conducting business in a manner that reflects Wagner’s Core Values, Statement of Purpose, and Safety Policies. The role leads the department’s safety culture, oversees inventory and expenses, supports customer service and parts sales, develops personnel, and works with internal teams and Caterpillar Inc. The position supervises parts personnel and is responsible for hiring, training, scheduling, and performance management. Travel requirements are 1–25%. The work environment includes moderate noise and work both indoors and outdoors.

Requirements

High school diploma or GED.
College coursework in Business or a related field, or an equivalent combination of education and experience.
5+ years in a parts position with leadership responsibilities.
5+ years of administrative or clerical experience.
5+ years of customer service experience.
3+ years of sales experience.
5+ years of supervisory or management experience.
3+ years of technical or mechanical experience.
Knowledge and skills in data entry, telephone communication, reading and writing, reasoning, organization, communication, and math.
Safety and product knowledge.
Intermediate knowledge of Microsoft PowerPoint.
Intermediate knowledge of DBS.
Advanced knowledge of Microsoft Outlook and Excel.
Ability to meet the position’s physical demands, including standing, walking, talking, sitting, use of hands, hearing, and occasionally lifting or moving up to 25 pounds.

Responsibilities

Lead the company safety culture and ensure safety policies and procedures are followed.
Ensure direct reports receive the tooling, training, and direction needed to perform their responsibilities.
Develop the Parts Department budget with the manager and manage expenditures against the approved budget.
Maintain control of department expense accounts, audit them, and follow correct procedures.
Plan short- and long-range equipment and facility requirements and make recommendations to the manager.
Oversee the accuracy of new, exchange, and remanufactured parts inventory and provide necessary reports.
Ensure exchange and core returns parts business meets or exceeds CAT standards and dealership goals.
Maintain and execute CPS / 6S methodology in parts and warehouse areas.
Work with managers on policy matters related to parts operations.
Ensure freight arrangements for customers align with company objectives.
Develop personnel to maintain or achieve customer loyalty.
Maintain relationships with Caterpillar Inc. field and office personnel regarding parts programs and issues.
Maintain relationships with service department supervisors and parts supervisors in other stores.
Support Parts Counter personnel with incoming calls and customer inquiries about parts.
Manage customer communications and resolve customer complaints and issues.
Assist customers in person, by phone, by email, or through personal field contact, and work to sell parts.
Hire parts personnel as needed and ensure they receive proper training.
Provide day-to-day supervision of all direct reports.
Ensure weekend, holiday, and emergency work schedules are in place for the Parts Department.
Assess training needs and schedule parts personnel for training classes and factory schools.
Ensure personnel are current in safety training and follow defined safety procedures.
Provide performance feedback, conduct annual performance reviews, and recommend status or salary adjustments.
Perform other duties as assigned by the manager.

Benefits

Paid time off: up to 96 hours in the first year.
Eight company-paid holidays.
Medical, dental, and vision insurance.
Life and AD&D insurance.
401(k) and Roth 401(k) retirement plans, with eligible employees able to receive a company contribution up to 7%.
Tuition reimbursement.
Employee Assistance Program (EAP).
Access to CEFCU services, including payroll-deduction savings, accounts, loans, and a VISA card.
Supplemental life insurance.
Critical illness and accidental insurance.
ID WatchDog.
Discounted employee phone plans.