Parts Manager

Allegiance Trucks•West Springfield, MA

104d•$80,000 - $105,000

About The Position

The Parts Manager is responsible for the overall performance of the parts department, including personnel supervision, customer service, budgeting, marketing, sales, inventory control, safety, regulatory compliance, and coordination with other dealership departments. The manager develops and communicates department goals, monitors financial results and productivity, and takes corrective action as needed. The role also maintains customer relationships and retention, resolves customer and employee issues, and supports training and continued employee development. The position requires knowledge of U.S. Federal Motor Carrier Safety Regulations (CFR 396), implementation of procedures to help customers remain compliant, monitoring of CSA Vehicle Basic scores, and maintenance of vehicle maintenance-file documentation. The manager also works with the corporate Facilities Manager on facility safety and environmental compliance. Employment may be contingent upon an acceptable job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

Requirements

Consistent track record of successfully meeting and exceeding sales goals.
High school diploma or GED equivalent required.
Minimum 5–7 years of trucking or automotive management experience.
Valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Manage the overall performance of the parts department.
Interview, hire, train, schedule, assign work to, evaluate, and discipline personnel; address complaints and resolve problems.
Train employees on company policies, department procedures, job duties, operational safety, and company goals.
Motivate parts personnel to provide high levels of customer service.
Prepare annual marketing and budget plans, price levels, and discount criteria for the area of responsibility.
Recommend solutions to customer needs based on customer interests.
Maintain a safe and secure environment by following applicable safety and security standards, procedures, and codes.
Identify prospective customers using business directories, leads from existing clients and internal salespeople, rental departments, and dealership or lot checks.
Maintain job knowledge by participating in educational opportunities and learning about new products.
Develop, implement, and maintain inventory-control systems and monitor inventory accuracy.
Communicate goals daily, weekly, and monthly with the Parts Department.
Foster collaboration between the parts department and other dealership departments.
Carry out other duties assigned by the manager.
Understand U.S. Federal Motor Carrier Safety Regulations (CFR 396), implement procedures to help Idealease and contracted customers comply, and stay current with regulatory changes.
Monitor and manage satisfactory CSA Vehicle Basic scores for customers.
Maintain documentation for customer and company vehicle maintenance files in accordance with CFR 396.
Develop, communicate, and enforce company safety policies and procedures.
Work with the corporate Facilities Manager to ensure the facility complies with local and federal safety and environmental standards.
Create and maintain positive relationships with customers and maintain a minimum 90% customer retention rate.
Investigate customer maintenance issues and determine a course of action.
Review monthly financial results against the business plan and initiate corrective action as needed.
Implement and monitor department productivity measures.
Create a clean, safe, and customer-focused shop environment.
Develop, implement, and promote parts training.
Assist with collection of past-due invoices as needed.
Handle customer, employee, and vendor issues professionally and courteously.