Parts Lead Supervisor

Carvana•Hoffman Estates, IL

About The Position

The Parts Lead Supervisor is a front-line supervisor who directly manages and develops hourly associates in a Carvana Inspection Center to achieve production targets. The role oversees the safe movement and evaluation of vehicles, inventory production, and repair or rejection decisions in coordination with the Inspection Center General Manager. The supervisor trains associates to follow Quality Control standards and complete repairs efficiently while minimizing rechecks, rework, and production delays. The role also supports a safe, communicative, and cohesive team environment and manages employee development and performance.

Requirements

High school diploma or GED equivalent.
Experience using computers.
Must be at least 18 years of age.
Demonstrated functional expertise in one or more areas of Carvana's reconditioning process.
Demonstrated understanding of current reconditioning processes and lean principles.
Valid driver's license with a clean driving record: no DUIs and no more than two moving violations in the last three years.
Ability to lift up to 60 pounds independently, with most lifting between knee and shoulder height and additional lifting from various levels.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and/or pull.
Ability to maintain high-volume, high-quality work in a fast-paced environment.
Ability to delegate tasks effectively to team members.
Ability to communicate and interact professionally and courteously with others.
Clear and concise written and oral communication skills.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to work overtime, weekends, and variable schedules as necessary.

Responsibilities

Manage the safe movement of cars into and out of the Inspection Center for repairs while meeting or exceeding production and quality goals.
Meet or exceed inventory production goals on a daily, weekly, and monthly basis.
Oversee assigned team members' day-to-day activities, assess strengths and weaknesses, and identify improvement opportunities.
Coach, develop, and manage the performance of team members; provide feedback and demonstrate desired skills.
Create a positive work environment that encourages communication, team cohesion, and adherence to Carvana's values.
Communicate expectations, performance measures, and goals clearly to team members.
Prevent and resolve conflict among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects in incoming inventory.
Lead production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated repair costs and vehicle quality.
Train production associates to use Quality Control standards to identify and complete repairs effectively and efficiently the first time.
Complete repairs effectively and efficiently to minimize rework and production delays.
Work safely to reduce the possibility of injury from spills or other preventable shop hazards.
Manage multiple associates, including their development and performance.