Parts Front Counterperson - Mount Vernon, WA
About The Position
Gordon Truck Centers is hiring a Parts Front Counterperson at its Mount Vernon, Washington dealership. The role serves walk-in and phone customers, processes parts orders accurately, and coordinates product retrieval, shipment, or delivery. It includes selling and identifying heavy-duty truck parts, supporting parts department operations, handling payments, and maintaining the showroom. The position may participate in a rotation for after-hours emergency parts calls. The listed shift is Monday through Friday, 2:30 p.m. to 11 p.m. Compensation is $25.00 to $30.00 based on experience, plus commission and incentives. Gordon Truck Centers, Inc. operates a network of 19 dealerships and sells, finances, insures, and services commercial trucks. Benefits for eligible employees include medical, dental, vision, and prescription coverage, basic group term life insurance, an employee assistance program, health savings account enrollment, tuition reimbursement, profit sharing, 401(k) options with a company match for qualifying employees, paid vacation, personal time off, and six paid holidays. Employment offers are contingent on passing a pre-employment drug screen and criminal background check. A motor vehicle records check is required for roles with driving responsibilities.
Requirements
- High school diploma or equivalent preferred.
- Ability to operate a computer and associated programs, including Microsoft Word and Excel.
- Professional and safety-minded conduct.
- Excellent verbal and written communication and listening skills.
- Good customer service skills.
- Ability to prioritize and multitask.
- Ability to work with minimal supervision and direction.
- Ability to work independently and as part of a team.
- Parts counter experience preferred but not required.
- Previous cash and credit handling preferred.
- Knowledge of heavy-duty parts preferred but not required.
- Ability to meet the position’s physical demands, including standing, bending, stretching, using a telephone, manipulating a computer keyboard, and some heavy lifting.
Nice To Haves
- Parts counter experience.
- Previous cash and credit handling experience.
- Knowledge of heavy-duty parts.
- High school diploma or equivalent.
Responsibilities
- Greet and assist customers with parts orders by fax, phone, and in person.
- Know and sell Freightliner, Western Star, Detroit Diesel, Perkins, and Truck & Chassis parts products.
- Perform parts department functions, including cycle counting and inventory and freight management.
- Use parts manuals, in hard copy and electronic formats, to identify and sell the correct heavy-duty truck parts.
- Locate parts when the dealership is out of stock.
- Operate a computer and multiple computer programs.
- Provide price quotes and other information.
- Apply general knowledge of warranty periods and guidelines.
- Process manufacturers’ core returns.
- Collect payments using a cash register and process credit card transactions.
- Participate in a rotation for after-hours emergency parts phone calls.
- Stock and maintain the showroom to company standards.
- Perform other duties as assigned based on business needs.
Benefits
- Medical, dental, vision, and prescription benefits for eligible employees.
- Basic group term life insurance.
- Employee assistance program (EAP).
- Health Savings Account (HSA) enrollment for eligible employees.
- Tuition reimbursement.
- Profit sharing.
- Traditional pre-tax and post-tax Roth 401(k) options.
- Dollar-for-dollar 401(k) match up to 3% of income for qualifying employees.
- Paid vacation.
- Personal time off (PTO).
- Six paid holidays.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
