Parts Front Counterperson - Pacific, WA

Freightliner Northwest•Pacific, WA

10h•$25 - $30•Onsite

About The Position

Gordon Truck Centers is hiring a Parts Front Counterperson at its Pacific, Washington dealership. The role serves walk-in and phone customers professionally, processes orders accurately, and coordinates product picking, shipment, or delivery. The position handles parts sales and department functions for Freightliner, Western Star, Detroit Diesel, Perkins, and Truck & Chassis products. Parts counter experience and heavy-duty parts knowledge are preferred but not required. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. Compensation is $25.00 to $30.00 per hour based on experience, plus commission and incentives. Gordon Truck Centers, Inc. is a network of 19 dealerships that sells, finances, insures, and services commercial trucks for medium- and heavy-duty applications. The company describes itself as a premier dealership family in the Pacific Northwest and offers career opportunities across its dealership network.

Requirements

High school diploma or equivalent preferred.
Professional and safety-minded conduct at all times.
Ability to operate a computer and associated programs, including Microsoft Word and Excel.
Excellent verbal and written communication and listening skills.
Good customer service skills.
Ability to prioritize and multitask.
Ability to work with minimal supervision and direction.
Ability to work independently and as part of a team.

Nice To Haves

Parts counter experience.
Previous cash and credit handling experience.
Knowledge of heavy-duty parts.

Responsibilities

Greet and assist customers with parts orders by fax, phone, and in person.
Sell and provide information on Freightliner, Western Star, Detroit Diesel, Perkins, and Truck & Chassis parts.
Accurately process orders and coordinate product picking, shipment, or delivery.
Perform parts department functions, including cycle counting and inventory and freight management.
Use paper and electronic parts manuals to identify and sell the correct heavy-duty truck parts.
Locate available parts when the dealership is out of stock.
Operate a computer and multiple computer programs.
Provide price quotes and other information.
Maintain general knowledge of warranty periods and guidelines.
Process manufacturers’ core returns.
Collect payments using a cash register and process credit card transactions.
Participate in a rotation for after-hours emergency parts phone calls.
Stock and maintain the showroom to company standards.
Perform other duties as assigned to meet business needs.

Benefits

Healthcare plan with medical, dental, vision, and prescription benefits for eligible employees.
Basic group term life insurance.
Employee assistance program (EAP).
Company Health Savings Account (HSA) enrollment for eligible employees.
Tuition reimbursement.
Profit sharing.
Traditional pre-tax and post-tax Roth 401(k) options.
Dollar-for-dollar 401(k) matching up to 3% of income for qualifying employees.
Paid vacation.
Personal time off (PTO).
Six paid holidays.