Parts Front Counterperson - Pacific, WA

Gordon Truck Centers•Pacific, WA

19h•Onsite

About The Position

Gordon Truck Centers is seeking a Parts Front Counterperson for its Pacific, Washington dealership. The role serves walk-in and phone customers professionally, processes parts orders accurately, and coordinates product pickup, shipment, or delivery. The position supports the parts department’s sales, inventory, freight, and customer-service functions, including selling heavy-duty truck parts and providing product and pricing information. The employee works Monday through Friday, 9:00 a.m. to 5:00 p.m. The role is mostly indoors, though it may involve noise and exposure to moving mechanical parts and vehicles while working around operations departments. Occasional off-hour shifts may be required for special events or facility needs, and the employee participates in a rotation for after-hours emergency parts calls. Compensation is $25.00 to $30.00 based on experience, plus commission and incentives. Gordon Truck Centers provides eligible employees with medical, dental, vision, prescription, and basic group term life insurance benefits, as well as an employee assistance program. Eligible employees may enroll in a Health Savings Account. Other benefits include tuition reimbursement, profit sharing, traditional pre-tax and Roth 401(k) options, a dollar-for-dollar employer match on contributions up to 3% of income for qualifying employees, paid vacation, personal time off, and six paid holidays.

Requirements

Professional and safety-minded conduct.
Ability to operate a computer and associated programs, including Microsoft Word and Excel.
Excellent verbal and written communication and listening skills.
Good customer service skills.
Ability to prioritize and multitask.
Ability to work with minimal supervision and direction.
Ability to work independently and as part of a team.
High school diploma or equivalent preferred.
Parts counter experience preferred but not required.
Previous cash and credit handling experience preferred.
Knowledge of heavy-duty parts preferred but not required.

Nice To Haves

Parts counter experience.
Previous cash and credit handling experience.
Knowledge of heavy-duty parts.
High school diploma or equivalent.

Responsibilities

Greet and assist customers with parts orders by fax, phone, and in person.
Sell Freightliner, Western Star, Detroit Diesel, Perkins, and Truck & Chassis parts products.
Accurately process orders and coordinate product pulling, shipment, or delivery.
Perform parts department functions, including cycle counting and inventory and freight management.
Use printed and electronic parts manuals to identify and sell the correct heavy-duty truck parts.
Locate parts when the dealership is out of stock.
Operate a computer and multiple computer programs.
Provide price quotes and other parts information.
Apply general knowledge of warranty periods and guidelines.
Process manufacturers’ core returns.
Collect payments using a cash register and process credit card transactions.
Participate in a rotation for after-hours emergency parts calls.
Stock and maintain the showroom to company standards.
Perform other duties as assigned based on business needs.

Benefits

Medical insurance
Dental insurance
Vision insurance
Prescription benefits
Basic group term life insurance
Employee assistance program
Health Savings Account for eligible employees
Tuition reimbursement
Profit sharing
Traditional pre-tax 401(k) and post-tax Roth 401(k) options
Employer 401(k) match for qualifying employees: dollar for dollar on contributions up to 3% of income
Paid vacation
Personal time off (PTO)
Six paid holidays