Parts Front Counter Person, - Tolleson, AZ.

Velocity Vehicle Group•Tolleson, AZ

6d•$20 - $30

About The Position

Velocity Vehicle Group is seeking a Parts Front Counter Person to serve as a customer-facing member of its truck dealership parts department. The role sells parts and repair services for trucks, assists customers with inquiries and requests, and supports customer satisfaction through prompt, courteous service and ethical business practices. The position also handles parts sales transactions, pulls parts, processes returns, and helps keep the department and retail sales floor clean, organized, and well displayed. After hours, the employee performs cashiering functions and answers telephone calls. The schedule is Monday through Friday, 12:30 p.m. to 9:00 p.m. Compensation is $20–$30 per hour, depending on experience and qualifications, plus a commission plan. This is a full-time position. The employee must be able to lift up to 50 pounds and must pass a post-offer drug screening, physical examination including a lift test, and background check.

Requirements

High school diploma or equivalent.
Three or more years of experience with heavy-duty trucks and parts.
OEM dealer experience.
Demonstrated knowledge of truck engines, transmissions, and rear axles.
Knowledge of aftermarket vendors.
Excellent customer service skills.
Strong communication skills.
Knowledge of supplies, equipment, and mechanical parts.
Proficiency with relevant computer applications.
Language proficiency sufficient to communicate effectively with customers.
Ability to listen effectively and interpret customer needs.
Self-motivated.
Ability to lift up to 50 pounds at times.
Must pass a post-offer drug screening, physical examination including a lift test, and background check.

Nice To Haves

Experience in a customer service environment.
Data-entry and strong typing skills.

Responsibilities

Sell truck-repair products according to customers’ needs.
Sell truck-repair services to meet customer needs.
Greet and acknowledge customers promptly and courteously.
Answer customer inquiries and fulfill customer requests.
Identify opportunities to sell additional parts and services.
Follow dealership procedures for processing cash, credit, and check payments.
Pull parts for customers and receive customer returns.
Record sales and customer transactions.
Help keep the parts department clean and orderly.
Assist the Parts Manager with merchandise displays.
Maintain the retail sales floor and displays to dealership standards and customer-satisfaction expectations.
Perform routine housekeeping to maintain and enhance the cleanliness of products and the retail sales area.
Use dealership equipment and resources safely and proficiently.
Assist in resolving customer complaints and concerns, ensuring issues are corrected to the satisfaction of the customer and dealership.
Treat customers fairly and honestly and uphold the company’s commitment to superior customer service and ethical business practices.
Perform cashiering functions after hours.
Answer telephone calls after hours.