Parts Front Counter Person, - Tolleson, AZ.

Velocity Vehicle Group•Tolleson, AZ

About The Position

Velocity Vehicle Group is seeking a Parts Front Counter Person to serve as a customer-facing member of its truck dealership parts department. The role sells parts and repair services for trucks, responds to customer questions and requests, and supports customer satisfaction and department operations. The schedule is Monday through Friday, 12:30 p.m. to 9:00 p.m. This is a full-time position.

Requirements

High school diploma or equivalent.
Three or more years of experience with heavy-duty trucks and parts.
Demonstrated knowledge of truck engines, transmissions, and rear axles.
Knowledge of aftermarket vendors.
Strong customer service and communication skills.
Knowledge of supplies, equipment, and mechanical parts.
Proficiency with relevant computer applications.
Required language proficiency to communicate effectively with customers.
Ability to lift up to 50 pounds at times.
Ability to pass a post-offer drug screening, physical examination including a lift test, and background check.

Nice To Haves

OEM dealer experience.
Experience in a customer service environment.
Data entry and strong typing skills.
Ability to listen effectively and interpret customer needs.
Self-motivation.

Responsibilities

Sell products and services for truck repairs according to customers’ needs.
Greet and acknowledge customers promptly and courteously.
Answer customer inquiries and fulfill customer requests.
Identify opportunities to recommend and sell additional parts and services.
Follow dealership procedures for processing cash, credit, and check payments.
Pull parts for customers and receive customer returns.
Record sales and customer transactions.
Help keep the parts department clean and orderly, including routine housekeeping in the retail sales area.
Assist the Parts Manager with merchandise displays and maintain the retail sales floor and displays to dealership standards.
Help resolve customer complaints and concerns, ensuring issues are corrected to the satisfaction of the customer and dealership.
Treat customers fairly and honestly and uphold the company’s customer-service and ethical-business commitments.
Perform cashiering functions after hours and answer telephone calls after hours.
Use dealership equipment and resources safely and proficiently.