Parts Front Counter Person, Florence, SC

Velocity Vehicle Group•Florence, SC

About The Position

The Parts Front Counter Person is the face of the dealership and supports the success of the parts department by engaging with customers and selling products and services for truck repairs. The role responds to customer inquiries and requests, pulls parts, processes returns and sales transactions, and looks for opportunities to sell additional parts and services. It also helps maintain an orderly, clean, and customer-friendly parts department, including maintaining retail displays and the sales floor. The position emphasizes prompt, courteous customer service, resolving complaints to the satisfaction of both the customer and dealership, and conducting business fairly and ethically. After hours, the employee performs cashiering functions and answers telephone calls. The role requires safely and proficiently using dealership equipment and resources.

Requirements

High school diploma or equivalent.
Three or more years of experience with heavy-duty trucks and parts.
Demonstrated knowledge of truck engines, transmissions, and rear axles.
Knowledge of after-market vendors.
Strong customer service and communication skills.
Knowledge of supplies, equipment, and mechanical parts.
Required language proficiency to communicate effectively with customers.
Ability to lift up to 50 pounds at times.
Ability to pass a post-offer drug screening, physical examination including a lift test, and background check.

Nice To Haves

OEM dealer experience.
Experience in a customer service environment.
Data entry and strong typing skills.
Ability to listen effectively.
Ability to interpret customer needs.
Self-motivation.

Responsibilities

Sell products and services for truck repairs according to customers’ needs.
Greet and acknowledge customers promptly and courteously.
Answer customer inquiries and fulfill customer requests.
Recognize opportunities to sell additional parts and services.
Follow the dealership’s cash, credit, and check processing procedures.
Pull parts for customers and receive customer returns.
Record sales and customer transactions.
Assist the Parts Manager with merchandise displays.
Maintain the retail sales floor and displays to dealership standards and customer satisfaction.
Perform routine housekeeping to maintain the cleanliness of products and the retail sales area.
Assist with resolving customer complaints and concerns, ensuring issues are corrected to the customer’s and dealership’s satisfaction.
Treat customers fairly and honestly and uphold the company’s customer service and ethical business practices.
Use dealership equipment and resources safely and proficiently.
Perform cashiering functions after hours.
Answer telephone calls after hours.