Parts Counter Person
About The Position
Sells heavy-duty truck parts and equipment to marketplace customers. The role involves identifying customers’ part requirements, explaining part uses and features, checking catalog and computer inventory information, fulfilling orders, preparing sales documents, locating unavailable parts, handling returns, organizing stock, completing PACCAR training workbooks, taking inventory, and maintaining a clean and safe department. The pay range is $24.00–$30.00 per hour, based on experience. The position requires customer service, sound judgment, motivation, planning and organization, professionalism, attention to quality and productivity, safe work practices, adaptability, reliable attendance, dependability, initiative, and innovation. Work takes place in an environment with occasional exposure to moving mechanical parts, fumes or airborne particles, and outside weather conditions; noise is usually moderate. The role includes frequent standing, walking, handling parts, and lifting up to 50 pounds, with occasional lifting up to 100 pounds.
Requirements
- Five years of related experience and/or training, or an equivalent combination of education and experience.
- Valid driver’s license.
- Clean DMV record.
- High school diploma or equivalent.
- Knowledge of inventory software and order-processing systems.
- Basic use of Outlook, Word, and Excel.
- Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
- Ability to add, subtract, and divide using whole numbers, common fractions, and decimals.
- Ability to apply common-sense understanding to detailed but uncomplicated written or oral instructions and solve problems involving a few concrete variables in standardized situations.
- Ability to frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
- Ability to meet the role’s vision requirements, including close, distance, and color vision, peripheral vision, depth perception, and the ability to adjust focus.
Responsibilities
- Determine the make, year, and type of part needed; inspect worn, damaged, or defective parts or advise customers based on their description of a malfunction.
- Discuss the uses and features of various parts.
- Use catalogs and computer inventory systems to find replacement-part stock numbers, availability, and prices.
- Receive and fulfill telephone and walk-in customer orders; fill orders from stock.
- Prepare sales slips or sales contracts.
- Locate parts that are not in stock and advise customers about options, local vendors, and freight options.
- Advise customers about substituting or modifying parts when replacements are unavailable.
- Inspect returned parts to determine whether they are defective and exchange parts or refund money as appropriate.
- Mark and store parts in the stockroom according to the established system.
- Complete all PACCAR training workbooks.
- Take inventory of stock.
- Maintain department cleanliness and safety by emptying waste baskets, stocking shelves, performing cycle counts and core returns, sweeping and mopping floors, and keeping work areas and walkways clear of hazards and obstacles.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
