Automotive Parts Counter Person

Ron Carter Chevrolet • Alvin, TX

1h

About The Position

We are seeking an experienced and motivated Automotive Parts Counterperson with previous automotive dealership parts experience, a strong understanding of parts operations, and a commitment to exceptional customer service. The role handles parts inquiries and sales requests, ensuring customers and technicians receive the correct parts in a timely manner. It works closely with the Parts Manager, Service Department, technicians, and retail customers to support timely parts procurement and distribution, accurate inventory controls, and overall department performance.

Requirements

• Previous automotive parts experience is required.
• Automotive dealership experience is required.
• Strong knowledge of automotive parts operations, inventory management, and parts ordering processes.
• Excellent customer service and communication skills.
• Ability to work efficiently in a fast-paced, high-volume environment.
• Strong organizational, multitasking, and time-management skills.
• High level of accuracy and attention to detail.
• Ability to work effectively as part of a team and independently.
• Strong work ethic, accountability, and willingness to take initiative.
• Valid driver's license.

Responsibilities

• Assist retail customers, service technicians, and internal departments with identifying, locating, and purchasing automotive parts.
• Provide knowledgeable, professional, and efficient customer service and maintain strong working relationships with customers and dealership personnel.
• Process parts sales, special orders, and returns accurately and efficiently.
• Maintain accurate inventory records and promptly notify the Parts Manager of inventory discrepancies, including incorrect quantities, pricing, or part number issues.
• Communicate parts availability, order status, and estimated arrival times to customers and service personnel.
• Coordinate special-order parts for retail customers and service repair orders, ensuring proper documentation and follow-up.
• Work with the Service Department to ensure technicians have the correct parts to support shop productivity and repair order completion.
• Ensure warranty parts are properly tagged, retained, documented, and returned according to manufacturer guidelines.
• Maintain an organized, clean, and professional parts department.
• Follow company policies, safety procedures, and applicable federal, state, and local regulations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed