Parts Front Counter Person, Florence, SC
About The Position
The Parts Front Counter Person is the face of the dealership and supports the success of its parts department by selling products and services for truck repairs, engaging with customers, and fulfilling their requests. The role includes pulling parts, processing customer returns and sales transactions, and helping maintain an organized, clean, customer-friendly department and retail sales floor. The person in this role also supports merchandise displays and handles customer service concerns in accordance with dealership standards and ethical business practices. After hours, the Parts Front Counter Person performs cashiering functions and answers telephone calls. The position requires lifting up to 50 pounds and passing a post-offer drug screening, physical examination including a lift test, and background check. Compensation is $20–$25 per hour depending on experience, plus bonus.
Requirements
- High school diploma or equivalent.
- Three or more years of experience with heavy-duty trucks and parts.
- OEM dealer experience.
- Demonstrated knowledge of truck engines, transmissions, and rear axles.
- Knowledge of aftermarket vendors.
- Excellent customer service skills.
- Strong communication skills and language proficiency sufficient to communicate effectively with customers.
- Knowledge of supplies, equipment, and mechanical parts.
- Proficiency in relevant computer applications.
- Ability to listen effectively and interpret customer needs.
- Self-motivation.
- Ability to lift up to 50 pounds at times.
- Must pass a post-offer drug screening, physical examination including a lift test, and background check.
Nice To Haves
- Experience in a customer service environment.
- Data entry and strong typing skills.
Responsibilities
- Sell products and services for truck repairs according to customers’ needs.
- Greet and acknowledge customers promptly and courteously, answer inquiries, and fulfill requests.
- Recognize opportunities to sell additional parts and services.
- Follow dealership procedures for processing cash, credit, and check payments.
- Pull parts for customers and receive customer returns.
- Record sales and customer transactions.
- Help keep the parts department clean and orderly.
- Assist the Parts Manager with merchandise displays.
- Maintain the retail sales floor and displays to meet dealership standards and customer satisfaction expectations.
- Perform routine housekeeping to maintain and enhance the cleanliness of products and the retail sales area.
- Use dealership equipment and resources safely and proficiently.
- Assist in resolving customer complaints and concerns and ensure problems are corrected to the satisfaction of the customer and dealership.
- Treat customers fairly and honestly and uphold the company’s commitment to superior customer service and ethical business practices.
- Perform cashiering functions after hours.
- Answer telephone calls after hours.
Benefits
- 401(k) with matching.
- Medical, dental, and vision insurance.
- Health Savings Account (HSA) and Flexible Spending Account (FSA).
- Employer-paid life insurance.
- Paid vacation days.
- Sick leave.
- Employee discounts.
- Company events and training programs.
- Training and career advancement opportunities.
- Bonus.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
