Parts Expert

Transwest Inc•Fountain, CO

1h•$26 - $34

About The Position

As a Parts Expert with Transwest, you will be responsible for retail, commercial, and industrial sales of transportation products and services to retail customers and the Service Department. The role requires excellent customer service, cross-selling departments, effective use and management of company resources, meeting departmental objectives, and maintaining professional standards. The Parts Expert assists customers with purchases and orders, communicates with technicians and retail customers to ensure the correct parts are ordered, follows up on orders, resolves customer issues, and shares product knowledge to drive sales. The role also involves maintaining familiarity with inventory, merchandising programs, ordering systems, technical resources, dealership credit policies, and company procedures. Duties include entering and retrieving information in computer systems, maintaining an orderly and safe counter and retail area, and performing other duties assigned by the manager.

Requirements

High school diploma or equivalent.
Valid driver's license and MVR in good standing.
Direct industry experience selling light-, medium-, and/or heavy-duty truck parts through distribution and/or directly to end users.
Computer knowledge.
Knowledge of diesel engines, gas engines, drive trains, and suspensions.
Excellent verbal and communication skills.
Ability to provide outstanding customer service.
Detail-oriented.
Ability to understand vague and implicit instructions and react favorably in work situations.
Mental adaptability and flexibility when dealing with a variety of people, including handling difficult situations.
Ability to resolve problems, handle conflict, and make effective decisions under pressure.
Ability to listen attentively, identify problems, and bring issues to a successful conclusion.
Ability to give, receive, and analyze information; formulate work plans; prepare written materials; and articulate goals and action plans.
Ability to understand people and communicate effectively.
Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical, and drug screening.
Ability to handle and lift, with manual and finger dexterity and eye-hand coordination.
Ability to stand, balance, bend, or stoop for prolonged periods.
Ability to occasionally lift and carry items weighing up to 80 pounds.
Corrected vision and hearing within normal range.
Ability to work under stressful conditions or irregular hours.
Lift truck certification and basic knowledge of warehousing equipment.

Responsibilities

Assist customers promptly and courteously with purchases and efficiently process orders.
Greet and welcome customers, listen to their needs, and communicate information that helps them achieve their objectives.
Communicate with technicians and retail customers to ensure the correct parts are ordered.
Provide prompt, courteous, and accurate in-person service.
Drive sales through customer engagement, suggestive selling, and sharing product knowledge.
Record departmental data, including lost sales.
Answer telephone calls professionally and pleasantly.
Follow up on customer orders and resolve problems to the customer's satisfaction.
Communicate promptly and regularly with customers and associates; resolve problems, handle conflict, and make effective decisions.
Explain relevant policies and procedures regarding purchases, returns, credit terms, and related matters.
Escort customers through the facility as needed.
Maintain familiarity with inventory products, merchandising programs, and ordering systems.
Use computer systems to enter and retrieve customer orders, branch transfers, quotations, inventory information, and pricing.
Maintain parts technical resources with current information.
Understand dealership credit policies.
Set a professional example and maintain a positive attitude, neatness, and a safe work environment.
Straighten and clean the counter area and retail zone to maintain an acceptable appearance and safe facility.
Perform other duties assigned by the manager.