Mobile Expert

T-Mobile USA • Cleveland, MS

3d

About The Position

Mobile Experts work as part of a Retail Team of Experts to represent the T-Mobile brand and create energy and excitement around its products and services. They thrive in a fast-paced, evolving retail environment and build meaningful customer connections and relationships. They identify customer needs and educate, demonstrate, and recommend device and service solutions while meeting sales, customer experience, and quality-of-sale targets.

The role serves and sells to customers, provides a high-quality customer experience, and builds loyalty. Mobile Experts use digital tools in customer interactions and onboarding, complete training on the in-store experience and relevant skills, processes, systems, and resources, and use time between customers to learn about wireless and technology innovations. They also partner with T-Mobile employees across business and customer-service channels.

The position requires a high school diploma or GED, being at least 18 years old, and legal authorization to work in the United States. Six months of customer service and/or sales experience in a retail environment is preferred, as is 30 days of T-Mobile Mobile Associate experience. Travel is not required. The hourly base pay is $18.00, with an annualized incentive target of $18,000. Actual incentive earnings vary based on performance and full-time status; T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Change agility.
• Communication skills.
• Customer problem-solving skills.
• Customer service skills.
• Ability to engage people.
• Multitasking skills.
• Sales skills.
• Teamwork orientation.

Nice To Haves

• 30 days of T-Mobile Mobile Associate experience.
• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Serve and sell to customers while providing a best-in-class customer experience and building loyalty.
• Consistently use digital tools in customer interactions and onboarding.
• Complete training on the T-Mobile in-store experience, new skills and processes, systems, and reference resources.
• Use time between customers to seek information and learn about wireless and technology innovations.
• Partner with T-Mobile employees across channels, including business and customer service.
• Meet performance targets, including sales, customer experience, and quality-of-sale metrics.
• Educate customers, demonstrate products, and recommend device and service solutions based on their needs.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary accidental death and dismemberment coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED