Mobile Expert
About The Position
Mobile Experts are part of T-Mobile’s Retail Team of Experts and serve as brand ambassadors, creating energy and excitement around the company’s products and services. They work in a fast-paced retail environment shaped by evolving technology, customer needs, and the retail experience. They build customer relationships, identify customer needs, and educate customers by demonstrating and recommending device and service solutions. They meet performance targets for sales, customer experience, and quality of sale. The role involves serving and selling to customers while providing a high-quality experience and building loyalty. Mobile Experts use digital tools in customer interactions and onboarding, complete training on T-Mobile’s in-store experience, skills, processes, systems, and reference resources, and use time between customers to learn about wireless and technology innovations. They also partner with T-Mobile employees across channels, including business and customer service. The position requires a high school diploma or GED, at least 18 years of age, and legal authorization to work in the United States. The posting lists a $18.00 hourly base pay and an annualized incentive target of $18,000. Actual incentive earnings vary based on performance and full-time status; T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant. Travel is not required.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Change agility.
- Communication skills.
- Customer problem-solving skills.
- Customer service skills.
- Ability to engage people.
- Ability to multitask.
- Sales skills.
- Teamwork orientation.
Nice To Haves
- 30 days of T-Mobile Mobile Associate experience.
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Serve and sell to customers while providing a best-in-class customer experience and building loyalty.
- Consistently use digital tools in customer interactions and onboarding.
- Complete training on the T-Mobile in-store experience, new skills and processes, systems, and reference resources.
- Use time between customers to seek information and learn about wireless and technology innovations.
- Partner with T-Mobile employees across channels, including business and customer service.
- Meet performance targets for sales, customer experience, and quality of sale.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
