Mobile Expert

T-Mobile USA • Manchester, IA

3d

About The Position

Mobile Experts are part of T-Mobile’s Retail Team of Experts and serve as brand ambassadors, bringing the T-Mobile brand to life. They create energy and excitement around the company’s products and services, build meaningful customer connections, and identify customer needs to educate, demonstrate, and recommend device and service solutions. They work in a fast-paced retail environment where technology, customer needs, and the retail experience continue to evolve. Mobile Experts meet performance targets for sales, customer experience, and quality of sale.

The role involves serving and selling to customers, providing a high-quality customer experience, and building loyalty. Mobile Experts use digital tools in customer interactions and onboarding, complete training on in-store experiences, skills, processes, systems, and reference resources, and use time between customers to learn about wireless and technology developments. They also partner with T-Mobile employees across business channels, including business and customer service.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Change agility.
• Communication skills.
• Customer problem-solving skills.
• Customer service skills.
• Ability to engage people.
• Ability to multitask.
• Sales skills.
• Teamwork orientation.

Nice To Haves

• 30 days of T-Mobile Mobile Associate experience.
• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Serve and sell to customers while providing a best-in-class customer experience and building loyalty.
• Consistently use digital tools in customer interactions and onboarding.
• Complete training on T-Mobile’s in-store experience, new skills and processes, systems, and reference resources.
• Use time between customers to seek information and learn about wireless and technology innovations.
• Partner with T-Mobile employees across channels, including business and customer service.
• Meet performance targets for sales, customer experience, and quality of sale.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care coverage.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED