Mobile Expert

T-Mobile USA • Folsom, CA

8d

About The Position

Mobile Experts work as part of a Retail Team of Experts to bring the T-Mobile brand to life. As brand ambassadors, they create energy and excitement around T-Mobile products and services. They thrive in a fast-paced environment where technology, customer needs, and the retail experience are continually evolving. They build and deepen customer relationships, identify customer needs, and educate, demonstrate, and recommend device and service solutions. They meet performance targets for sales, customer experience, and quality of sale.

The role involves serving and selling to customers while providing a high-quality customer experience and building loyalty. Mobile Experts use digital tools in customer interactions and onboarding, complete training on T-Mobile’s in-store experience and processes, and use time between customers to learn about wireless and technology innovations. They also partner with T-Mobile employees across channels, including business and customer service.

The position requires a high school diploma or GED, being at least 18 years old, and legal authorization to work in the United States. T-Mobile Mobile Associate experience and customer service and/or sales experience in a retail environment are preferred. Travel is not required. The hourly base pay is $19.50, with an annualized incentive target of $18,000. Actual incentive earnings vary by performance and full-time status; employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Change agility.
• Communication skills.
• Customer problem-solving skills.
• Customer service skills.
• Ability to engage people.
• Ability to multitask.
• Sales skills.
• Teamwork orientation.

Nice To Haves

• 30 days of T-Mobile Mobile Associate experience.
• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Serve and sell to customers while providing a best-in-class customer experience and building loyalty.
• Consistently use digital tools in customer interactions and onboarding.
• Complete training on the T-Mobile in-store experience, new skills and processes, systems, and reference resources.
• Use time between customers to seek information and learn about wireless and technology innovations.
• Partner with T-Mobile employees across channels, including business and customer service.
• Meet performance targets for sales, customer experience, and quality of sale.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED