Mobile Expert
About The Position
Mobile Experts work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They act as brand ambassadors, creating energy and excitement around T-Mobile products and services. The role suits people who are interested in connected technology and can thrive in a fast-paced retail environment where technology, customer needs, and the retail experience continue to evolve. Mobile Experts build and deepen customer relationships, identify customer needs, and educate, demonstrate, and recommend device and service solutions. They meet performance targets for sales, customer experience, and quality of sale while following T-Mobile’s standards. The role includes serving and selling to customers, using digital tools during customer interactions and onboarding, completing training, learning about wireless and technology innovations, and partnering with T-Mobile employees across sales, business, and customer service channels. Travel is not required. The position is not DOT-regulated and is not safety-sensitive. Hourly base pay is $19.50, with an annualized incentive target of $18,000. Incentive earnings vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives, and employees are eligible for an annual stock grant. T-Mobile describes its total rewards package as including wealth-building opportunities, benefits, and career-development support.
Requirements
- High school diploma or GED.
- Change agility.
- Communication skills.
- Customer problem-solving skills.
- Customer service skills.
- Ability to engage people.
- Ability to multitask.
- Sales skills.
- Teamwork orientation.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- 30 days of T-Mobile Mobile Associate experience.
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Serve and sell to customers while providing a best-in-class customer experience and building loyalty.
- Consistently use digital tools in customer interactions and onboarding.
- Complete training on the T-Mobile in-store experience, new skills and processes, and systems and reference resources.
- Use time between customers to seek out information and learn about wireless and technology innovations.
- Partner with T-Mobile employees across channels, including business and customer service.
- Meet performance targets for sales, customer experience, and quality of sale.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
