Parts Expert

Transwest Inc•Brighton, CO

4d•$26 - $34

About The Position

As a Parts Expert with Transwest, you will be responsible for retail, commercial, and industrial sales of transportation products and services to retail customers and the Service Department. The role requires stewardship of company resources, cross-selling between departments, meeting departmental objectives, and maintaining professional conduct. The Parts Expert provides responsive customer service, assists customers with selecting and ordering parts, supports technicians in identifying the correct parts, and uses company systems and technical resources to retrieve product, inventory, pricing, and order information. The position also involves maintaining an orderly, safe counter and retail area and working effectively with customers and associates, including when resolving problems or handling conflict.

Requirements

High school diploma or equivalent.
Valid driver's license and a motor vehicle record in good standing.
Direct industry experience selling light-, medium-, and/or heavy-duty truck parts through distribution and/or directly to end users.
Computer knowledge.
Knowledge of diesel engines, gas engines, drive trains, and suspensions.
Excellent verbal and communication skills.
Ability to provide outstanding customer service.
Attention to detail.
Ability to understand vague and implicit instructions and respond favorably in varied work situations.
Mental adaptability and flexibility when dealing with a variety of people, including handling difficult situations.
Ability to resolve problems, handle conflict, and make effective decisions under pressure.
Ability to listen attentively, identify underlying problems, and bring issues to a successful conclusion.
Ability to give, receive, and analyze information; formulate work plans; prepare written materials; and articulate goals and action plans.
Ability to understand people and communicate effectively with them.
Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical, and drug screening.
Ability to perform activities involving a full range of body motion, handling and lifting, manual and finger dexterity, and eye-hand coordination.
Ability to stand, balance, bend, or stoop for prolonged periods.
Ability to occasionally lift and carry items weighing up to 80 pounds.
Corrected vision and hearing within normal range.
Ability to work under stressful conditions or irregular hours.
Lift truck certification and basic knowledge of warehousing equipment.

Responsibilities

Assist customers promptly and courteously with purchases and process orders efficiently.
Greet customers warmly, listen to their needs, and communicate clearly to identify objectives and provide helpful information.
Communicate with technicians and retail customers to ensure the correct parts are ordered.
Provide courteous and accurate face-to-face service.
Drive sales through customer engagement, suggestive selling, and product knowledge.
Record departmental data, including lost sales.
Answer telephones professionally and pleasantly.
Follow up on customer orders and resolve problems to the customer’s satisfaction.
Communicate with customers and associates often and in a timely manner.
Resolve problems, handle conflict, and make effective decisions.
Explain relevant policies and procedures concerning purchases, returns, credit terms, and other transactions.
Escort customers through the facility as needed.
Maintain familiarity with inventory products, merchandising programs, and ordering systems.
Enter and retrieve information in the computer system, including customer orders, branch transfers, quotations, inventory information, and pricing.
Use and maintain parts technical resources with current information.
Understand dealership credit policies.
Set an example of professionalism and a positive attitude, and maintain a neat, orderly, and safe work environment.
Keep the counter area and retail zone clean and orderly.
Perform other duties assigned by the manager.