Operations Expert

Express • Lake Grove, NY

2d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand offering modern, confident, and effortless styles through retail and outlet stores, its website, and mobile app.

The Retail Operations Expert supports a great in-store shopping experience by leading merchandise-flow processes and helping ensure products are available and properly sized. The role also supports customers on the sales floor and at checkout, assists with fulfillment, and contributes to associate training and store operations.

Requirements

• High school diploma or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months.
• Meet defined availability criteria, including nights, weekends, and non-business hours.
• Proficiency using technology, including iPads and registers.
• Strong customer service skills.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Collaborative skills and ability to work well within a team.
• Ability to multitask and handle multiple customers and/or processes at once.
• Must be currently authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Responsibilities

• Coach and train stockroom associates as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed.
• Process freight and sensor product.
• Maintain a clean and organized stockroom to support safe, efficient merchandise processing from stockroom to sales floor.
• Coordinate product pricing and markdowns.
• Provide checkout support to customers as needed.
• Process fulfillment transactions quickly and accurately to support customer satisfaction.
• Share information about products, promotions, and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launches and changes according to company standard operating procedures.
• Help customers on the sales floor locate products and/or online orders.
• Deliver on all aspects of the customer experience model.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.
• Part-time associates may access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED