Operations Expert

Express • Franklin, TN

2d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand offering modern, confident, and effortless styles through retail and outlet stores, its website, and mobile app.

The Retail Operations Expert supports an excellent in-store shopping experience by leading merchandise-flow processes and ensuring products are available and properly sized. The role also supports customers and sales associates, helps maintain efficient stockroom operations, and carries out product and fulfillment processes according to company standards.

Requirements

• High school diploma or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months.
• Meet defined availability criteria, including nights, weekends, and non-business hours.
• Proficiency using technology such as iPads and registers.
• Strong customer service skills.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Demonstrated collaboration skills and ability to work well within a team.
• Ability to multitask and handle multiple customers and/or processes at once.
• Applicants must be currently authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Responsibilities

• Coach and train stockroom associates as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed.
• Process freight and sensor product.
• Maintain a clean and organized stockroom to support safe and efficient merchandise processing from stockroom to sales floor.
• Coordinate product pricing and markdowns.
• Provide checkout support to customers as needed.
• Process fulfillment transactions quickly and accurately.
• Share information about products, promotions, and loyalty programs.
• Assist Sales Associates with onboarding and training.
• Assist with product launches and changes according to company standard operating procedures.
• Help customers on the sales floor locate products and/or online orders.
• Deliver on all aspects of the customer experience model.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for eligible full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may have access to individual insurance coverage options, paid sick leave, public health emergency leave, 401(k) and Roth 401(k) with company match, an Express merchandise discount, the Learn & Earn incentive program, and voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED