Haldeman Ford Hamilton -Parts Counterperson

Haldeman Auto Group • Trenton, NJ

7d

About The Position

Haldeman Ford Hamilton is seeking a Parts Counterperson to assist retail and wholesale customers, service technicians, and wholesale accounts with locating, ordering, and purchasing automotive parts and accessories. The role calls for exceptional customer service, strong product knowledge, and the ability to multitask in a fast-paced dealership environment.

The Parts Counterperson greets customers and technicians in person, by phone, or through digital channels; identifies and sources parts; processes sales orders and invoices; and supports inventory organization and counts. The role also works closely with Service Department mechanics to provide the correct parts for vehicle repair orders efficiently.

Requirements

• At least 1–2 years of experience in automotive parts sales, inventory control, or a dealership service environment.
• Strong working knowledge of automotive systems, components, and part numbering systems.
• Excellent interpersonal, verbal, and listening skills, with a customer-first attitude.
• High attention to detail, strong multitasking ability, and ability to thrive in a fast-paced setting.
• Ability to lift up to 50 pounds, stand for extended periods, and reach, bend, and climb ladders to stock shelves.
• High school diploma or equivalent.
• Valid driver's license and clean driving record.

Nice To Haves

• Familiarity with CDK, Reynolds and Reynolds, or equivalent dealership management software (DMS).

Responsibilities

• Promptly assist retail customers, wholesale accounts, and service technicians with parts inquiries and orders in person, by phone, or through digital channels.
• Identify required parts accurately using electronic catalogs, vehicle identification numbers (VINs), and diagrams.
• Source hard-to-find or specialty parts when necessary.
• Process sales orders, create invoices, handle cash and credit transactions, and ensure accurate billing for internal and external customers.
• Stock incoming parts, maintain organized bin locations, conduct cycle counts, and assist with periodic physical inventory audits.
• Return core parts and defective items to suppliers in a timely manner.
• Coordinate with Service Department mechanics to provide correct parts for repair orders and minimize customer wait times and bay downtime.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED