Parts Counterperson - Audi Owings Mills

Sonic Automotive•Owings Mills, MD

About The Position

The Parts Counterperson sells parts at retail to all available customers over the counter, through the service shop, or by phone. The role supports walk-in customers, technicians, outside sales representatives, and other dealership departments by helping identify and obtain parts, processing orders and transactions, maintaining inventory and counter areas, and providing professional customer service. The position requires participation in available training and compliance with dealership safety procedures. Employees must be legally and technically able to operate company and customer vehicles and be insurable by the company’s insurance carrier.

Requirements

High school diploma or equivalent.
Ability to read and comprehend instructions and information.
One year of experience in an automotive parts department.
One year of sales experience.
Professional personal appearance.
Ability to work well with the public, sometimes while serving several customers at once.
Legally and technically able to operate company and customer vehicles.
Must be insurable by the company’s insurance carrier.
Authorized to work in the United States.
Ability to pass pre-employment testing, including background checks, MVR, drug test, and credit report; must have a valid driver license.

Responsibilities

Help walk-in customers select parts, suggest companion requirements, offer specials, and introduce the full product line.
Pull purchases from stock; determine availability and submit emergency orders when requested if an item is unavailable.
Answer phone calls, provide price quotes and information, assist outside sales representatives with orders, and cover parts phones when the front counter is overloaded.
Prepare orders for daily shipment, delivery, or pickup.
Review will-call and back-order files weekly and return items to vendors or stock items that are no longer required.
Solicit assigned accounts by phone.
Help service technicians select parts needed for repairs in progress.
Open a repair order envelope for each new repair order.
Order unavailable parts after discussing with the Shop Foreman and determining that the parts will be used when received or the customer will return for the repair.
Notify the Shop Foreman and customer when ordered parts arrive.
Require a duplicate repair order and parts requisition from technicians before charging out parts, and file the requisition copy in the repair order envelope.
Provide friendly, professional, and efficient service to customers in person and by phone, and the same level of service to other dealership departments.
Issue credits for returned parts after verifying the original invoice or invoice number; obtain required approval for exceptions from the Parts Manager or Business Manager.
Ensure customers sign all charge-back sales.
For qualifying tax-exempt sales, obtain the customer’s full name, address, ICC number, and signature.
Give customers the white invoice copy after removing the tear strip, and record cash-account numbers for regular cash customers.
Notify the credit department when a credit card is declined; if unavailable, decline the charge or release the credit hold according to dealership guidelines.
Keep front and rear counter areas clean and uncluttered, replenish assigned inventory daily, and advise the Parts Manager of unsatisfactory department conditions.
Stay current on new products and product updates and participate in available training programs.
Participate with the Parts Manager in maintaining a Lost Sale Tracking program.
Clean computer terminals and printers daily.
Follow company safety policies and procedures and immediately report accidents to a manager or supervisor.
Wear a dealership uniform and perform duties safely.