Parts Advisor - Mercedes Benz Owings Mills

MileOne Autogroup•Owings Mills, MD

1d•$40,000 - $60,000•Onsite

About The Position

MileOne Autogroup is hiring a Parts Advisor/Parts Counterperson for the Parts department at Mercedes-Benz of Owings Mills. The role assists retail and wholesale customers, as well as internal teams, with selecting and obtaining the required parts in a friendly, professional, and efficient manner. The Parts Advisor is responsible for achieving monthly sales and gross forecasts and seeking out and soliciting business. The position involves supporting customers in person, by email, and by phone, communicating parts shipping and arrival estimates, recording transactions in a Dealer Management System, managing a high volume of work, and meeting daily metrics. MileOne describes its workplace as positive and success-driven, with opportunities for career advancement and robust OEM support. Its Employee Advantage includes health and financial benefits, training and mentoring, an Employee Purchase Program, the MileOne Support Fund, the NextMile Scholarship Program, and an Employee Assistance Program. MileOne is an equal opportunity employer and maintains a drug-free work environment. Certain positions require access to a compatible mobile device and MileOne-approved authentication or security applications to meet applicable technology and information security requirements.

Requirements

Ability to work in a fast-paced environment.
Strong written and verbal communication skills.
Strong organizational skills.
Proficiency with Microsoft Office Suite, Reynolds and Reynolds, Dealer Management System, and/or Point of Sales (POS) systems.

Nice To Haves

1–3 years of experience in the automotive industry.

Responsibilities

Assist retail and wholesale customers and internal teams with parts-related questions in person, by email, and by phone.
Help customers select the parts they need in a friendly, professional, and efficient manner.
Communicate estimated parts shipping and arrival times and support technical parts questions.
Accurately record parts transactions and data in the Dealer Management System.
Prioritize and efficiently manage a high volume of work while meeting deadlines.
Maintain daily metric goals.
Achieve monthly sales and gross forecasts and seek out and solicit business.
Perform other duties as needed.