Parts Counterperson - Audi Owings Mills

Sonic Automotive•Owings Mills, MD

2d•$60,000 - $70,000•Onsite

About The Position

The Parts Counterperson sells automotive parts at retail to available customers over the counter, through the shop, or by phone. The role serves walk-in customers, phone customers, service technicians, outside sales representatives, and other dealership departments, while supporting parts ordering, inventory, invoicing, returns, and customer service. The Parts Counterperson must be legally and technically able to operate company and customer vehicles and must be insurable by the company’s insurance carrier. The position requires following dealership safety policies and promptly reporting accidents. The role is based at Audi Owings Mills, a Sonic Automotive family dealership. The company describes a cooperative, team-based approach, opportunities for internal advancement, comprehensive training, competitive compensation, and benefits.

Requirements

High school diploma or equivalent.
Ability to read and comprehend instructions and information.
One year of experience in an automotive parts department.
One year of sales experience.
Professional personal appearance.
Ability to work well with the public, sometimes serving several customers at a time.
Must wear a dealership uniform at all times.
Must be authorized to work in the USA.
Must perform duties and responsibilities safely.
Must be able to demonstrate the ability to pass pre-employment testing, including background checks, MVR, drug test, and credit report, and have a valid driver license.
Must be legally and technically able to operate company and customer vehicles.
Must be insurable by the company’s insurance carrier.

Responsibilities

Assist walk-in customers in selecting parts, suggest companion requirements, offer specials, and present the full product line.
Pull parts from stock; check availability and submit emergency orders when requested if parts are not in stock.
Answer phone calls, provide price quotes and information, assist outside sales representatives with orders, and answer parts phones when the front counter is overloaded.
Set up orders for daily shipment, delivery, or pickup.
Review will-call and back-order files weekly, return items to vendors or stock items no longer required, and solicit assigned accounts by phone.
Help service technicians select parts needed for repairs in process.
Open a repair order envelope for each new repair order.
Order parts not in stock after discussing with Shop Foremen and determining they are needed and will be used upon receipt or that the customer will return for the repairs.
Notify the Shop Foreman and customer when ordered parts are received.
Ensure technicians present a duplicate repair order and parts requisition before parts are charged out, and file the requisition copy in the repair order envelope.
Provide friendly, professional, and efficient service to customers in person and by phone, and provide the same level of service to other dealership departments.
Issue credit for returned parts after verifying the original invoice or its number; obtain approval from the Parts Manager or Business Manager for exceptions.
Ensure charge-back sales are signed by customers.
For applicable tax-exempt sales, obtain the customer’s full name, address, ICC number, and signature.
Provide customers with the white invoice copy after removing the tear strip, and record cash account numbers for regular cash customers.
When a credit card is declined, notify the credit department or follow dealership guidelines to decline the charge or release the credit hold if the department is unavailable.
Keep front and rear counter areas clean and uncluttered; clean computer terminals and printers daily.
Replenish assigned inventory daily and advise the Parts Manager when department areas are not in satisfactory condition.
Stay current on new products and product updates, participate in available training programs, and participate with the Parts Manager in maintaining a Lost Sale Tracking program.
Follow company safety policies and procedures and immediately report accidents to a manager or supervisor.