Parts Counterperson

Mercedes-Benz of Rochester•Rochester Hills, MI

About The Position

The Parts Counterperson oversees the parts sales process and provides service to internal and external customers. The role involves communicating about parts status, identifying and ordering parts, managing stock and orders, and processing customer payments. The position is suited to someone who can work in a fast-paced environment and communicate in a friendly, professional manner.

Requirements

High school diploma or equivalent.
Ability to work in a fast-paced work environment.
Strong organizational and time management skills.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Nice To Haves

Experience with auto parts sales.

Responsibilities

Oversee the parts sales process from start to finish.
Communicate with customers about parts status.
Communicate with staff and customers in a friendly and professional manner.
Read and understand the parts catalog when looking up parts.
Answer phone calls and provide price quotes and other information.
Review body shop estimates to confirm ordered parts are correct and pricing aligns with the estimate.
Provide high-level service to internal and external customers.
Pull and fill orders from stock.
Perform weekly bin checks to ensure stock accuracy.
Notify the parts manager of out-of-stock parts or shop materials that need immediate attention.
Locate out-of-stock parts from outside sources and submit emergency orders when necessary.
Ensure all internal parts requests are billed on the service repair order.
Receive payments from retail customers or obtain credit authorization.
Set up orders for daily shipment, delivery, or pickup.