Parts Counterperson !

Eugene•Eugene, OR

About The Position

RWC Group is hiring an Inside Parts Sales Counterperson to serve as the face of its parts department. This fast-paced, customer-focused role helps retail, wholesale, and fleet customers find the right parts, processes orders, manages inquiries, and supports the smooth operation of the Parts Counter. Product knowledge and communication skills contribute directly to customer satisfaction. RWC Group is a family-owned commercial truck and bus dealership with more than 20 locations across the Western United States, specializing in new and used truck and bus sales, service, parts sales and distribution, leasing, and rentals.

Requirements

High school diploma or equivalent.
Familiarity with a DMS or other parts system.
Strong communication and customer service skills.
Ability to work in a fast-paced, multitasking environment.
Basic computer skills and comfort with inventory and ordering systems.
A driven, organized, detail-oriented, and reliable approach to work.
Valid driver's license.

Nice To Haves

One to three years of experience in automotive parts, truck parts, or dealership counter sales; the posting says this experience is preferred but motivated candidates may be trained.
Spanish speaking is a plus.

Responsibilities

Assist retail, wholesale, and fleet customers at the parts counter in person and by phone.
Identify parts needs, locate parts in inventory, and provide technical recommendations.
Accurately process parts orders, quotes, and special orders.
Maintain an organized, clean, and professional parts counter.
Manage parts displays, pricing, and inventory information.
Answer customer questions about specifications, compatibility, and delivery.
Support the Parts Manager with inventory counts and data entry.
Build relationships with repeat customers.