Parts Counter

THERMO KING•Greensboro, NC

10d•$18 - $22•Onsite

About The Position

The Parts Counter (Sales) role assists customers in identifying and obtaining parts needed to complete repairs in a timely manner. The position builds professional customer relationships to support satisfaction and business growth, and may handle technician counter needs as well as inventory monitoring and control in the parts warehouse. The role completes daily tasks such as billing, handling cash customers, and finalizing service billing. It also involves identifying potential growth opportunities, coordinating with service technicians, leadership, parts staff, drivers, vendors, and customers, keeping paperwork organized, answering customer technical questions when applicable or directing them to the appropriate personnel, and maintaining an organized and clean parts warehouse. The employee performs other duties assigned by a supervisor and follows Thermo King Sales & Service policies and procedures. Some overtime may be required. Thermo King West and its subsidiaries have about 200 employees across nine locations in six states. The company sells and supports Thermo King transport refrigeration, Versalift aerial buckets, TICO terminal tractors, Club Car commercial vehicles, Knapheide truck bodies, trailer repair, and consumer golf carts.

Requirements

High school diploma or equivalent.
Required background in parts inventory and procedures.
Ability to work with several computer-based programs, including Microsoft Office.
Ability to learn and become proficient in the company's e-Emphasys business system.
Ability to use computers for web-based training.
Must be physically able to lift and work with no restrictions.
Ability to work both as part of a team and independently while maintaining a professional, confident relationship with customers.
Maintain a professional appearance and attitude.
Reliable, with solid written and communication skills.
Ability to pass an employment drug screening and background check.
At times, some overtime is required.
Be open-minded about change and input from peers and supervisors.

Nice To Haves

Technical degree or certification.
Knowledge of the automotive and/or heavy truck industry.
Some experience operating a forklift.

Responsibilities

Assist customers in identifying and obtaining items needed to complete repairs in a timely manner.
Build professional relationships with customers to obtain and grow business.
Complete daily tasks such as billing, handling cash customers, and finalizing service billing.
Analyze the customer base for additional or new growth opportunities.
Maintain positive working relationships with service technicians, the leadership team, the parts department, drivers, vendors, and customers.
Keep paperwork updated and organized.
Communicate effectively with customers and manage interactions to ensure customer satisfaction.
Answer customer technical questions when applicable or assign them to the appropriate personnel.
Maintain organization and cleanliness throughout the parts warehouse area.
Perform other duties as assigned by the supervisor.
Abide by and enforce Thermo King Sales & Service policies and procedures.
Take care of technician counter needs, as applicable.
Monitor and control parts warehouse inventory.