Parts Counter Sales

Custom Mechanical Solutions•Tualatin, OR

About The Position

Custom Mechanical Solutions (CMS) is seeking a Parts Counter Salesperson to process customer orders and respond to customer inquiries. The role calls for attention to detail, customer-service orientation, collaboration, and self-motivation. The employee will contribute to customer satisfaction and retention by seeking appropriate remedies to customer concerns. The position is primarily in an office environment and may occasionally involve working in the field. Other related duties may be assigned to meet the organization’s ongoing needs.

Requirements

High school diploma or GED equivalent.
Essential computer skills.
Ability to read and comprehend simple instructions, short correspondence, and memos; write correspondence; and effectively present information in one-on-one and small-group situations.
Ability to perform arithmetic with whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret graphs.
Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Mental stamina to solve problems and prioritize multiple tasks.
Ability to use a computer keyboard and telephone, reach with hands and arms, and regularly lift or move up to 25 pounds and frequently lift or move up to 50 pounds.
Required vision abilities include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

HVAC parts background is preferred.
Experience in the HVAC, mechanical contracting, engineering, or construction industry is a plus.

Responsibilities

Sell HVAC parts, equipment, and supplies by phone, email, and over the counter.
Identify parts and promptly process customer quotes and orders.
Inform customers about product promotions.
May load and unload shipments of parts, supplies, and equipment.
Respond to customer inquiries, questions, and concerns about products or services.
Record inventory discrepancies.
Follow up with customers.
Determine the best method to resolve customer issues.
Develop and maintain relationships with customers and business partners.
Use strong organizational and customer-service skills.
Work overtime or weekends as required.