Parts Counter Sales

Texas AirSystems•Lubbock, TX

19h

About The Position

Texas AirSystems is seeking a Parts Counter Sales person for its manufacturer’s representative business serving the commercial HVAC industry. The role processes customer orders and responds to customer inquiries, with a focus on attention to detail, customer service, teamwork, and finding solutions that support customer satisfaction and retention. The position conducts sales of HVAC parts, equipment, and supplies through phone, email, and counter interactions. It reports to the Parts Store Manager and is classified as non-exempt. The position works in an office environment and may occasionally work in the field. Duties may include loading and unloading shipments. The employee may perform other related duties as needed to meet the organization’s ongoing needs.

Requirements

High school diploma or GED equivalent.
Valid driver's license.
Essential computer skills.
Attention to detail, customer-service orientation, ability to work well with others, and a self-motivated team-player approach.
Ability to read and comprehend simple instructions, short correspondence, and memos; write correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, compute rates, ratios, and percentages, and draw and interpret graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Mental stamina for problem solving and prioritizing multiple tasks.
Ability to use a computer keyboard and telephone, reach with hands and arms, and regularly lift or move up to 25 pounds and frequently lift or move up to 50 pounds.
Ability to stand, walk, sit, and occasionally climb or balance and stoop, kneel, crouch, or crawl.
Vision abilities including close and distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

HVAC parts background is preferred.
Experience in the HVAC, mechanical contracting, engineering, or construction industry is a plus.

Responsibilities

Sell HVAC parts, equipment, and supplies over the phone, by email, and over the counter.
Identify parts promptly and process customer quotes and orders.
Make customers aware of product promotions.
May load and unload shipments of parts, supplies, and equipment.
Respond to customer inquiries, questions, or concerns about products or services.
Record inventory discrepancies.
Follow up with customers.
Determine the best method to resolve customer issues.
Develop and maintain relationships with customers and business partners.
Demonstrate organizational and customer service skills.
Work overtime or weekends as required.