Parts Counter Sales

M&K Truck Centers•Byron Center, MI

8d•$23 - $28•Onsite

About The Position

M&K Truck Centers is seeking a Parts Counter Salesperson / Parts Advisor to join their team. This role involves providing exceptional customer service to customers, technicians, drivers, fleet customers, and repair facilities by helping them identify and purchase heavy-duty truck, diesel engine, and commercial vehicle parts. The position ensures timely parts support and maintains inventory accuracy.

Requirements

1+ year of experience in parts sales, parts counter operations, automotive parts, diesel parts, or heavy-duty truck parts.
Strong customer service, communication, and problem-solving skills.
Ability to research parts through electronic catalogs and manufacturer systems.
Ability to work in a fast-paced environment while maintaining accuracy.

Nice To Haves

Knowledge of Mack, Volvo, Isuzu, Hino, Cummins, or other commercial truck parts.
Experience using CDK, Procede, or other dealership management systems.
Basic inventory management and warehouse experience.
High school diploma or equivalent.

Responsibilities

Assist customers, technicians, and fleet accounts with identifying and purchasing heavy-duty truck parts.
Research parts using electronic catalogs, manufacturer resources, and dealership systems.
Process walk-in, phone, and email parts orders accurately and efficiently.
Maintain inventory accuracy through cycle counts and stock replenishment activities.
Receive, stock, organize, and label incoming parts inventory.
Recommend alternative or superseded parts when original parts are unavailable.
Support warehouse and parts department operations to ensure customer satisfaction.
Process returns, warranty claims, exchanges, and credits according to dealership procedures.