Parts Counter Sales
About The Position
The Parts Counter Sales representative assists customers, service technicians, and wholesale accounts in identifying, locating, and purchasing the correct automotive parts and accessories. The role requires automotive product knowledge, attention to detail, and strong customer service, in a fast-paced, team-oriented environment where accuracy and efficiency are important. The position supports parts inquiries and orders through in-person, phone, and email interactions; uses electronic catalogs to identify parts and confirm availability and pricing; and processes orders, invoices, and returns in the dealership management system. It also involves maintaining inventory and displays, coordinating parts for service repairs, supporting wholesale and fleet accounts, processing warranty parts, staying current on manufacturer updates, and keeping the work area organized. Knight Automotive Group describes itself as a family-owned, family-centric company that emphasizes accountability, integrity, care for others, customer focus, respect, teamwork, and continuous improvement. The company offers competitive, performance-driven pay; insurance and retirement benefits; paid time off and holidays; employee discounts; training; and advancement opportunities.
Requirements
- At least 2 years of automotive parts experience is preferred; dealership or Ford parts experience is a plus.
- Strong working knowledge of automotive parts and systems.
- Experience with dealership management and parts catalog systems such as Dealertrack, CDK, or similar.
- Excellent communication and customer service skills.
- Ability to multitask and manage time effectively in a busy environment.
- Strong attention to detail and accuracy in transactions.
- Dependable, professional, and team-oriented.
- Valid driver’s license and clean driving record required.
Nice To Haves
- Dealership parts experience.
- Ford parts experience.
Responsibilities
- Assist customers, technicians, and wholesale accounts with parts inquiries and orders in person, by phone, and by email.
- Identify correct parts using electronic catalog systems and verify availability and pricing.
- Accurately process parts orders, invoices, and returns in the dealership management system.
- Maintain stock levels, inventory accuracy, and product displays.
- Coordinate with the service department to ensure timely delivery of parts for repair orders.
- Support wholesale and fleet accounts with quotes, parts delivery coordination, and relationship management.
- Handle warranty parts processing and returns according to manufacturer requirements.
- Stay informed about new products, accessories, and manufacturer updates.
- Maintain a clean, organized, and professional work area.
- Uphold the company’s Core Values in customer and team interactions.
Benefits
- Competitive, performance-driven pay structure
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) retirement plan
- Paid time off
- Paid holidays
- Bereavement leave
- Maternity leave
- Paternity leave
- Employee discounts on vehicles, parts, and service
- Paid online and offsite hands-on training for continued professional development
- Opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
