Parts Counter Sales

Nextran Corporation•Winter Haven, FL

2d•Onsite

About The Position

Nextran Truck Centers is hiring a Parts Counter Sales employee in Auburndale, Florida. The role sells parts to customers over the phone, at the counter, and through the shop. The employee helps retail and shop customers select parts, provides pricing and product information, processes payments or credit authorizations, maintains order and invoice records, and prepares parts for shipment, delivery, or pickup. The role also supports outside sales representatives and communicates with customers and service advisors about special orders. The position requires Spanish-English bilingual ability. Work involves regular standing, hand use, reaching, talking, and hearing; frequent walking and climbing or balancing; and occasional sitting, stooping, kneeling, crouching, or crawling. The employee must regularly lift or move up to 50 pounds. The work environment may occasionally involve moving mechanical parts and high, precarious places, and usually has moderate noise.

Requirements

Spanish-English bilingual ability is required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to detailed but uninvolved written or oral instructions and deal with problems.
Regularly lift or move up to 50 pounds.
Meet the physical demands described for the role, with reasonable accommodations where applicable.

Responsibilities

Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
Inform customers about companion part requirements and specials, and expose them to the full product line.
Answer phone calls and provide price quotes and other information.
Solicit assigned accounts by phone.
Receive payment from retail customers or obtain credit authorization.
Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts.
Set up orders for daily shipment, delivery, or pickup.
Pull and fill orders from stock.
Notify the parts manager about out-of-stock parts or shop materials needing immediate attention.
Notify the service advisor and customer when special-ordered parts have been received.
Assist outside sales representatives with their orders.
Perform other duties as assigned.