Copy of Parts Counter Sales (Full Time) Toyota

CMA's Rocky Mount Toyota•Rocky Mount, NC

1d•Onsite

About The Position

The Parts Sales Associate is responsible for providing exceptional customer service while supporting retail and wholesale parts sales. This role works closely with internal service departments and external customers to identify parts needs, process orders accurately, and ensure timely fulfillment. Prior experience using CDK is preferred but not required.

Requirements

High school diploma or GED
At least one year of automotive parts experience
Basic computer skills and comfort working in DMS systems
Strong organizational skills and attention to detail
Ability to lift up to 50 lbs. and work in a warehouse setting as needed

Nice To Haves

Prior experience working in a dealership or wholesale parts environment
Prior CDK experience preferred
Knowledge of automotive parts, components, and terminology
Strong customer service and communication skills
Ability to multitask in a fast-paced environment

Responsibilities

Assist retail and wholesale customers, including technicians, service advisors, and external clients, with parts selection and availability
Accurately look up, price, and sell automotive parts using CDK and manufacturer catalogs
Process invoices, purchase orders, warranty parts, and returns
Maintain organized and accurate inventory records
Coordinate with the Parts Manager to ensure proper stocking levels and backorder follow-up
Handle inbound calls and walk-in inquiries in a professional and timely manner
Monitor and communicate parts status to service and sales departments
Follow all dealership policies, safety standards, and manufacturer guidelines
Contribute to a positive team culture and customer-focused environment